Jaida Shabazz-Bradford
Dallas
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Hospital Operator
Baylor Scott & White
09.2024 - Current
- Received and processed both written and verbal instructions, prints and work orders.
- Coordinated paging services effectively for staff members requiring immediate attention or assistance during their shifts.
- Handled emergency calls calmly and effectively, providing swift assistance during critical situations.
- Assisted nursing staff in contacting on-call physicians or specialists when necessary for urgent consultations.
- Utilized advanced phone systems proficiently for optimized call handling, reducing wait times for callers.
- Provided exceptional customer service to patients and visitors, fostering a welcoming atmosphere within the hospital setting.
Account Manager
ADT Security
10.2023 - 08.2024
- Negotiated contracts with clients to maximize profitability.
- Increase customer loyalty by resolving customer complaints and implementing retention strategies.
- Being knowledgeable with Microsoft, Teams and Salesforce.
- Measuring KPIs to gauge the success of retention efforts.
- Great interpersonal skills, such as empathy and patience.
Inside Sales Team Lead
Moxie Pest Control
03.2021 - 09.2023
- Monitored sales activities and provided feedback to improve results.
- Creating spread sheets for data entry.
- Created an incentive program that motivated sales staff to reach their goals quickly and efficiently.
- Knowledge of the CRM system.
- Conducted weekly one-on-one meetings with staff to review goals, objectives, and progress towards targets.
Customer Service Representative
Khols
10.2019 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Nursing
McLennan Community College
Waco, TXHigh School Diploma -
University High School
Waco, TX05-2017
Skills
- Appointment scheduling
- Call routing
- Switchboard operation
- Strong communication skills
Timeline
Hospital Operator
Baylor Scott & White
09.2024 - Current
Account Manager
ADT Security
10.2023 - 08.2024
Inside Sales Team Lead
Moxie Pest Control
03.2021 - 09.2023
Customer Service Representative
Khols
10.2019 - 02.2020
No Degree - Nursing
McLennan Community College
High School Diploma -
University High School
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