Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaida Utley

Nashville,TN

Summary

I am focused on providing professional service and support to every visitor. I have a positive nature and I possess amazing people skills. Very Goal-driven and
ambitious individual eager to start a career in which customer service is valued.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Oasis Center (YOC)
10.2021 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Receptionist Assistant

Nashville Roof
02.2020 - 08.2020
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Prepared and maintained master calendar, collecting and disseminating general information.
  • Responded to inquiries from callers seeking information.

Assistant Teacher

Gingerbread House Preschool
10.2019 - 05.2020
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.

Sales Associate

Carters Oshkosh
04.2018 - 10.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.

Sales Associate

Bath & Body Works
12.2017 - 04.2018
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Cashier Team Lead

Kmart, Sears Holding
06.2016 - 12.2016
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.
  • Operated POS cash register and equipment to collect payments.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Education

Associate of Arts - Marketing Management And Research

Austin Peay State University
Clarksville, TN
05.2021

Skills

  • Customer Service
  • Back Office Operations
  • Excel Spreadsheets
  • CRM Software
  • Employee Training
  • Typing Proficiency
  • Data Collection
  • Critical Thinking
  • Microsoft Office
  • Team Bonding
  • Calendar Management
  • Bookkeeping
  • Filing
  • Recordkeeping

Timeline

Administrative Assistant

Oasis Center (YOC)
10.2021 - Current

Receptionist Assistant

Nashville Roof
02.2020 - 08.2020

Assistant Teacher

Gingerbread House Preschool
10.2019 - 05.2020

Sales Associate

Carters Oshkosh
04.2018 - 10.2019

Sales Associate

Bath & Body Works
12.2017 - 04.2018

Cashier Team Lead

Kmart, Sears Holding
06.2016 - 12.2016

Associate of Arts - Marketing Management And Research

Austin Peay State University

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