Jaida Wright

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

I maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. I also offer advice and assistance to customers, paying attention to special needs or wants. Lastly, I respond to customer requests for products, services, company information and call resolutions.

I was contracted to do inbound and outbound call work for Kaiser Permanente. I assisted members with accessing information about their insurance coverage, benefits or any other inquiries about their insurance. I also helped members with updating their account, such as their demographics, name change, password resets, adding or removing a dependent. Another thing that was apart of my job duties was to send requested ID cards, informational packets, and applications. Lastly, I assisted with filing complaints, checking application status and being technical support if needed.

I received inbound calls, scheduled appointments, and I provided requested information on health clinics. Lastly, I provided advice on questions and concerns the caller may have had. I earned a repetition in having consistent call adherence and having motivation to improve my work ethic weekly if not daily.

In this position I loaded and unloaded Fedex Ground trucks.

As a in home caregiver I would go and take care of my clients and provide a plethora of duties and tasks. I personally enjoyed the companionship of my job, I enjoyed bringing smiles and happiness to all of my clients. Every client I had, has wanted me back as a caregiver regardless if they were my own client or if I was a fill in. It brought such satisfaction to know that so many people loved the person that I am. I don’t mind cleaning, cooking, or organizing, you name it. I have experience with clients with dementia, clients who require extra needed assistance, clients who were on hospice, etc. My days could have been as simple as being a conversationalist, or were as rewarding as being a full on health provider. In the end, I loved going to work every single day.

I worked with Autistic children who would receive applied behavior analysis therapy. I was given a therapy plan by a BCBA and my job was to help my clients learn a range of behaviors that were appropriate for the given age. The form of therapy I would provided was to help my clients learn simple task that would eventually be proven useful in everyday society.

Working with Antonina Health Care I was given a client who’s house I would go to 5 days a week. During weeks days I would work 3hrs and weekends I worked 5hrs. During my shift I would clean, do laundry, make my client meals, assist with getting dressed/showering, and anything extra my client would’ve liked me to do. I enjoyed working in home, because I was able to build a one on one relationship with the client.

In this position I worked looking after elderly residents, it was my job to ensure the residents were asleep, clean, 2hr checks were made and their rooms were ready for the morning staff. It was also my job to make sure the facility was well organized and everything was in place.

I had packaged items ranging from 5lbs-70lbs into the correct requested Amazon box. I also handle scanners, computer work, and picking. Although my time here was short I had exceeded expectations, and mantained a great report with the company and the management team.

I had managed quality communication, customer support and product representation for each client, guaranteeing positive customer experiences and resolving all customer complaints. I assisted customers in finding out-of-stock items and regularly find opportunities to upsell and add on additional merchandise. It was my job to maintain up-to-date knowledge of store policies regarding payments, returns and exchanges, at the same time to prevent store losses using awareness, attention to detail and integrity.

I have trained multiple new employees, cross-trained and provided back-up for other customer service representatives when needed. I earned employee of the month 3 months in a row within a 4-7 month working period, I have exceeded expectation and have been promoted multiple times. I also developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

I demonstrated that customers come first by serving them with a sense of urgency. I had received and processed cash and credit payments for in-store purchases, also opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. On a day to day basis I'd shared product knowledge with customers while making personal recommendations. I constantly worked as a team member to provide the highest level of service to customers, while maintaining friendly and professional customer interactions. Lastly I would ensure that all merchandising standards were maintained on a daily basis.

I was accepted into the MC2 program that partnered with the Children’s Hospital in Aurora, CO. During that time I was allowed to gain knowledge of the in’s and out’s of the medical profession. I was introduced to the hospital setting, and had the privilege of interning within the children's oncology ward.