Jaidah Minott
McDonough,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Product Manager
J&L Equipment and Construction
Kingston , Jamaica
06.2021 - Current
- Communicated progress updates at regular intervals with senior leadership.
- Conducted ongoing market research and competitive analysis to possess in-depth knowledge of markets, procedures and customers.
- Conducted research to determine ideal markets for products and services.
- Assessed projects against budgets and timelines, keeping team and assignments on task.
- Conducted market research and competitive analysis for existing and potential products.
Teacher's Assistant
Stony Hill Infant and Primary School
Saint Andrew, Jamaica
05.2023 - 07.2023
- Provided individualized assistance to students with special needs in the classroom.
- Facilitated small group instruction and activities for students of varying abilities.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Maintained accurate records of student attendance, grades, and behavior reports.
- Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
- Led after-school programs focused on developing skills in areas like art, music, science, reading comprehension.
- Enforced rules regarding student conduct while promoting respect for diversity among classmates.
- Assisted teachers with instruction and provided clerical support for diverse needs.
Customer Service Representative
Lowes Home Improvement
North Myrtle Beach, SC
02.2021 - 05.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Cashier
JcPenny's
North Myrtle Beach, SC
09.2020 - 11.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Bachelor of Arts - Sociology
Coastal Carolina University
Conway, SC12-2023
High School Diploma -
North Myrtle Beach High School
Little River, SC06-2019
Skills
- Teamwork and Collaboration
- Interpersonal Communication
- Effective Organization
- Customer Segmentation
- Critical Thinking
- Customer Training
- Customer Empathy
- Progress Monitoring
Affiliations
- Volunteer Services
- Travelling
- Dance
- Community Service
Timeline
Teacher's Assistant
Stony Hill Infant and Primary School
05.2023 - 07.2023
Product Manager
J&L Equipment and Construction
06.2021 - Current
Customer Service Representative
Lowes Home Improvement
02.2021 - 05.2023
Cashier
JcPenny's
09.2020 - 11.2020
Bachelor of Arts - Sociology
Coastal Carolina University
High School Diploma -
North Myrtle Beach High School