Jaidah Walker
Wendell
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Election Assistant
Board of Election
06.2024 - 07.2024
- Enhanced voter experience by providing accurate information regarding voting procedures and locations.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Compiled and analyzed data to produce reports.
- Organized, sorted, and checked input data against original documents.
Customer Service
Vishay Precision Group
07.2023 - 06.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments
- Provided expert support for Microsoft applications, resolving technical issues quickly and efficiently
- Gathered data from appropriate sources to assist in determining customer needs and requirements.
People Development Lead
Siemens
07.2021 - 07.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Streamlined call center processes for improved efficiency and reduced wait times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates
- Ran training sessions and recorded the material for later use.
Customer Representative
Walmart
09.2019 - 07.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Streamlined call center processes for improved efficiency and reduced wait times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Education
Some college (No degree) -
Wake Technical Community College - Scott Northern Wake Campus
Raleigh, North CarolinaHigh School -
James Hunt High School
Wilson, North Carolina01.2021
Skills
- Product Knowledge
- Data Collection
- Appointment Scheduling
- Call Management
- Paperwork Processing
- Data Entry
- Account updating
- Customer Service
- Microsoft Outlook
- Document Control
- Medical terminology knowledge
- Follow-up skills
Timeline
Election Assistant
Board of Election
06.2024 - 07.2024
Customer Service
Vishay Precision Group
07.2023 - 06.2024
People Development Lead
Siemens
07.2021 - 07.2023
Customer Representative
Walmart
09.2019 - 07.2021
Some college (No degree) -
Wake Technical Community College - Scott Northern Wake Campus
High School -
James Hunt High School