Jaidah Walker
Wendell,NC
Summary
Data management professional with robust experience in data analysis, entry, and integrity maintenance. Strong focus on team collaboration and achieving measurable results. Versatile and dependable, with skills in database management, data validation, and software proficiency. Adaptable to changing needs and committed to delivering high-quality outcomes.
Overview
6
6
years of professional experience
Work History
CQI Data Assistant/Administrative Assistant
Child Welfare Services
09.2024 - Current
- Manually Type Data into different applications, including state system
- Reindex documents in the Unindexed documents dashboard
- Data reconciliation, ensure 5027 and 5104 forms are being entered into OnBase
- Researching information, documents and other materials for the team and clients
- Administrative assistant experience working in a public health or social services
setting - Preparing, reviewing and editing communications; creating and publishing reports; reviewing and analyzing information
- Search, review and update client cases
- Evaluated performance metrics using analytical tools such as Excel spreadsheets and pivot tables, identifying trends and making recommendations accordingly.
Elections Assistant Lead
Board Of Elections
06.2024 - 07.2024
- Provided excellent customer service, addressing voter concerns and answering questions professionally and accurately
- Use appropriate judgment to understand how and when to escalate customer enquiries and concerns.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Reviewed files, records and other documents to obtain information to respond to requests
- Input data into spreadsheets and databases
- Scan documents
- Photo Ids, and other documents needed for clients accounts
- Worked effectively in fast-paced environments
Customer Service Representative
Vishay Precision Group
05.2023 - 06.2024
- Responded to customer requests for products, services, and company information
- Met customer call guidelines for service levels, handle time and productivity
- Send Invoices
Strong customer service skills and experience acting as the first point of contact in a fast paced environment - Maintained up to date knowledge of product and service changes
- Coordinate scheduling and communication for internal and external training sessions.
- Assisted with day-to-day operations, working efficiently and productively with all team members
Administrative Assistant Lead
Siemens
07.2021 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Lead
Walmart
09.2019 - 07.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Medical Assistant - Still Enrolled
Wake Technical Community College
Raleigh, NC05-2027
Certification of Sterile Processing Technician - Sterile Processing Technician
Wake Technical Community College
Raleigh, NC10-2024
High School Diploma -
James B. Hunt High School
Wilson,NC06-2021
Skills
- Excel proficiency
- Strong data entry skills
- Detail Oriented
- Team Player
- Self Starter
- Medical terminology
- Appointment scheduling
- HIPAA compliance
Timeline
CQI Data Assistant/Administrative Assistant
Child Welfare Services
09.2024 - Current
Elections Assistant Lead
Board Of Elections
06.2024 - 07.2024
Customer Service Representative
Vishay Precision Group
05.2023 - 06.2024
Administrative Assistant Lead
Siemens
07.2021 - 05.2023
Customer Service Lead
Walmart
09.2019 - 07.2021
Medical Assistant - Still Enrolled
Wake Technical Community College
Certification of Sterile Processing Technician - Sterile Processing Technician
Wake Technical Community College
High School Diploma -
James B. Hunt High School
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