Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Work Preference
Timeline
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Jaidan Mansell

Hamilton,AL

Summary

Dynamic customer service professional with a proven track record at Wal-Mart Supercenter, excelling in relationship building and problem-solving. Recognized for enhancing customer satisfaction through effective communication and teamwork. Skilled in cash register operation and maintaining a welcoming atmosphere, consistently fostering loyalty and repeat business.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate/Customer Service Cashier

Wal-Mart Supercenter
02.2023 - Current
  • Assisted customers in selecting products to meet their needs.
  • Maintained product displays and ensured cleanliness of sales floor.
  • Processed transactions accurately through point-of-sale systems.
  • Collaborated with team members to achieve sales goals.
  • Responded promptly to customer inquiries and resolved issues effectively.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Customer Care Representative

Sitel
05.2020 - 01.2023
  • Resolved customer inquiries through effective communication, enhancing overall satisfaction.
  • Utilized CRM systems to track interactions and manage customer accounts efficiently.
  • Collaborated with team members to streamline support processes, improving response times.
  • Provided product information and troubleshooting assistance, ensuring accurate resolution of issues.
  • Maintained detailed records of customer interactions to identify trends and improve service delivery.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Navigated multiple computer systems and applications to find information.
  • Logged call information and solutions provided into internal database.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Assisted in training new hires on company policies and customer care best practices.
  • Assisted call-in customers with questions and orders.
  • Utilized CRM systems to accurately track customer interactions and update account information.

Restaurant Team Member

Huddle House
10.2018 - 05.2020
  • Provided exceptional customer service in fast-paced environment to enhance guest satisfaction.
  • Operated point-of-sale systems efficiently to ensure accurate transaction processing.
  • Assisted with food preparation and presentation, adhering to health and safety standards.
  • Maintained cleanliness and organization of dining area, promoting a welcoming atmosphere.
  • Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Prepared food orders, cooking on grill and operating fry station.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.

Education

Bachelor of Science - Biblical Studies

Liberty University
Lynchburg, VA
05-2027

High School Diploma -

Winfield High
Winfield, AL
05-2022

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Relationship building
  • Outgoing personality
  • Exceptional customer service
  • Verbal/written communication
  • Cash register operation
  • Building rapport

Accomplishments

  • Awarded “Employee of the Month” in 2025.
  • Exceeded monthly quota 2 times.
  • Increased productivity 10% by implementing several process improvements.

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]
  • Licensed [Job Title] - [Timeframe]

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

Remote

Timeline

Sales Associate/Customer Service Cashier

Wal-Mart Supercenter
02.2023 - Current

Customer Care Representative

Sitel
05.2020 - 01.2023

Restaurant Team Member

Huddle House
10.2018 - 05.2020

Bachelor of Science - Biblical Studies

Liberty University

High School Diploma -

Winfield High

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