Microsoft Office
Jaide Durant
Windsor MIll,MD
Work Preference
Summary
Dynamic medical office representative, receptionist, and provider outreach specialist with over three years of experience enhancing employee experiences and aligning with organizational strategic goals. Recognized for exceptional interpersonal skills and a talent for building strategic relationships while fostering collaboration across teams. Proven ability to communicate effectively, leveraging strong organizational and planning skills to drive operational efficiency. Committed to a client-first approach, bringing a hardworking attitude and excellent problem-solving abilities to support team success in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Client Support Analyst/ Provider Outreach Rep
Conduent
04.2022 - Current
- Documented customer service policies and procedures for reference purposes
- Provided detailed reports on status of all open cases assigned
- Provided effective communication with both internal and external customers
- Compiled provider registrations and completed confirmations for schedule DME/POS, IDD Waiver, and High and Moderate Risk trainings
- Maintained attendance reports, training materials, and presentations to providers and Maximus/ District
- Resolved user inquiries in a timely manner utilizing problem-solving skills
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
Director of Operations
Emerald Elegance Events (part-time)
06.2018 - 06.2025
- Planned and monitored day-to-day running of business to facilitate smooth process
- Managed the development of staff by providing guidance, feedback and support
- Collaborated with team members on projects, delegated tasks as necessary and managed expectations accordingly
- Monitored key performance indicators to support organizational objectives
- Met with clients to capture their specific needs, objectives, and budget constraints
- Oversaw contracted team of event contributors/vendors
- Developed on the spot contingency plan during emergencies
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Achieved team goals through formalized training plans, coaching, and performance management.
Psychiatric Rehabilitation Program Counselor
Bringing Hope Community Services
11.2021 - 09.2022
- Conducted assessments to identify client strengths and weaknesses to create individualized treatment plans
- Facilitated weekly family meetings with clients’ guardians to discuss goal objectives of treatment plans
- Provided crisis intervention services for clients in need of immediate support of guidance
- Encouraged clients to develop problem solving strategies while engaged in therapeutic activities
- Coordinated with other health professionals to ensure quality care for each client
- Developed and implemented program plans to meet the needs of individual clients
- Completed psychological assessments of clients
- Guided clients in developing skills and strategies for dealing with problems.
Compliance/Coding Analyst
Johns Hopkins Healthcare LLC
04.2019 - 08.2021
- Implemented new procedures and protocols for tracking, updating and reporting on compliance activities
- Collaborated with internal departments on projects designed to improve operational efficiency while ensuring continued adherence to applicable laws and regulations
- Researched and performed verifications on servicing providers for updated licensing
- Maintained detailed and organized records for internal and external audits
- Exemplified excellent job performance by consistently meeting and exceeding productivity expectations
- Completed specific job related courses and standards to ensure alignment with company policies and procedures
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
Education
Masters of Science - Project Management
University of Maryland Global Campus
Adelphi, MDBachelor of Arts - Communication
Virginia Wesleyan University
Virginia Beach, VASkills
- Performance assessment analysis
- Analytical problem solving
- Strengthening client partnerships
- Cross-Functional Collaboration
- Documentation/Reporting
- Data Entry/Data Analysis
- Verbal & Written Communication
- Microsoft Office Suite
- Google Suite
- SharePoint
- Docfinity
- DC Omnicad
- Adobe
- Issue escalation
- Software troubleshooting
- Client relationship building
- Problem resolution aptitude
Accomplishments
- Collaborated with team of 3 in the expansion of staff development project.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Google Suite
Adobe
SharePoint
Timeline
Client Support Analyst/ Provider Outreach Rep
Conduent
04.2022 - Current
Psychiatric Rehabilitation Program Counselor
Bringing Hope Community Services
11.2021 - 09.2022
Compliance/Coding Analyst
Johns Hopkins Healthcare LLC
04.2019 - 08.2021
Director of Operations
Emerald Elegance Events (part-time)
06.2018 - 06.2025
Bachelor of Arts - Communication
Virginia Wesleyan University
Masters of Science - Project Management
University of Maryland Global Campus