Jaiden Acevedo-Pena
Boise,ID
Summary
As I continue my career path, I am looking for a work atmosphere where I can learn more about myself and help the organization grow. I recently moved to Boise so I can focus both on my education and myself, searching for a path that fits me best. My previous jobs have helped me gain better soft skills, allowing me to have strong relationship to my team. In addition, I have developed leadership experience by organizing and delegating tasks for me and my team to complete. I am hoping to continue this trend, taking on greater responsibilities while pursuing my education.
Overview
6
6
years of professional experience
Work History
Correction Officer
Idaho Department of Correction (Idaho State Correction Institute)
Boise, ID
10.2023 - Current
- Ensured the safety and organization of the correctional facility by effectively managing security measures
- Monitored and managed inmate activities to ensure compliance with established rules and regulations
- Conducted thorough searches of inmates, cells, and common areas to detect and confiscate contraband
- Utilized advanced surveillance techniques to identify potential security threats and prevent incidents
- Effectively responded to and resolved emergency situations, including fights, disturbances, and medical emergencies
- Collaborated with fellow correctional officers and emergency response teams to maintain a safe and secure environment
- Implemented and maintained inmate count procedures with precision and accuracy
- Provided consistent and fair supervision of inmates while promoting a rehabilitative environment
- Maintained detailed and accurate records of daily activities, incidents, and inmate behavior
- Prepared incident reports, documenting any unusual occurrences and following established protocols
- Demonstrated strong interpersonal skills in resolving conflicts and de-escalating tense situations among inmates
- Fostered positive communication to mitigate potential issues within the facility.
- Coordinated with medical staff to ensure timely administration of medications prescribed to inmates.
- Provided guidance and support to inmates in need of assistance with personal matters or adjustment to prison life.
Server, Open, Closer, Part-time Host
Old Chicago Tap Room
Boise, ID
01.2021 - 11.2023
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Addressed complaints to kitchen staff and served replacement items.
Server Assistant, Server
The Shelby
Allentown, PA
06.2022 - 11.2022
- Handle professionally problem solving and communication while under pressure
- Participated in weekly meetings with management team to discuss operational goals.
- Communicated effectively with other personnel to coordinate tasks efficiently.
Package Handler
FedEx Package Grounds
Allentown, PA
01.2020 - 01.2021
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Participated in regular safety meetings and training sessions.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Checked all outgoing shipments to ensure accuracy of contents.
Cashier, Stocker, Front Desk Service, Monitor
Weis Markets
Macungie, PA
01.2019 - 01.2020
- Followed company security procedures for handling large sums of money.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries regarding store policies and procedures.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Degree- Information Technology w/networking concentration -
Community College of Philadelphia
12.2022
Graduated -
Emmaus High School
PA06.2020
College Of Western Idaho
Boise, IDSkills
- Multitasking
- Comfortable in fast-paced environments
- Outgoing Personality
- Great communication Skills
- Strong work Ethic
- Confident
- Legal knowledge
- Excellent problem solver
- De-Escalation Techniques
- Firearms proficiency
- Emergency Response
- First aid and CPR certified
- Trained in defensive tactics
- Physical Fitness
Languages
English
Full Professional
Spanish
Limited
Timeline
Correction Officer
Idaho Department of Correction (Idaho State Correction Institute)
10.2023 - Current
Server Assistant, Server
The Shelby
06.2022 - 11.2022
Server, Open, Closer, Part-time Host
Old Chicago Tap Room
01.2021 - 11.2023
Package Handler
FedEx Package Grounds
01.2020 - 01.2021
Cashier, Stocker, Front Desk Service, Monitor
Weis Markets
01.2019 - 01.2020
Degree- Information Technology w/networking concentration -
Community College of Philadelphia
Graduated -
Emmaus High School
College Of Western Idaho
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