Jaiden Ackerman
Nashua,NH
Summary
Dynamic professional with a proven track record at Benchmark Senior Living, excelling in event coordination and group facilitation. Skilled in classroom management and customer service, I foster engaging environments that enhance participation and satisfaction. My ability to develop tailored activities and provide emotional support has consistently improved resident engagement and well-being.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Programming Assistant
Benchmark Senior Living
Nashua, NH
06.2025 - Current
- Assisted in planning and organizing recreational activities for residents.
- Coordinated schedules for events and activities to ensure engagement.
- Facilitated group sessions to promote social interaction among participants.
- Maintained inventory of supplies and equipment for activities.
- Collaborated with staff to develop themed programs for special occasions.
- Engaged residents in discussions to gather feedback on activity preferences.
- Documented daily attendance and participation for activity tracking purposes.
- Kept activities spaces organized, clean and tidy.
- Facilitated group activities such as bingo, arts and crafts, cooking classes.
- Provided one-on-one assistance with activities for those who needed it.
- Monitored safety and cleanliness during activities.
- Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
- Provided emotional support when necessary during recreational activities.
- Maintained adequate supplies to meet activities needs.
Sales Associate
The Fragrance Outlet
Merrimack, NH
06.2023 - Current
- Assisted customers in selecting fragrances based on preferences and needs.
- Maintained product displays to enhance visual appeal and organization.
- Processed transactions accurately using point-of-sale systems.
- Conducted regular stock checks to ensure product availability.
- Promoted seasonal sales and special promotions to boost store traffic.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
Substitute Teacher
Nashua School District
Nashua, NH
12.2021 - Current
- Conduct lessons in elementary classrooms, supporting inclusive education.
- Manage classroom behavior and maintain a positive learning environment.
- Adapt teaching methods to accommodate diverse learning styles and special education needs.
- Collaborate with permanent staff to assess student progress and provide feedback.
Tutor
University of Massachusetts Lowell
Lowell, MA
02.2024 - 05.2025
- Tutored 30+ students in criminal justice and psychology courses, improving overall grades by 20% on average.
- Develop customized study plans to address individual learning challenges.
- Assist students in developing effective research and writing skills.
- Monitor student progress and adjust tutoring strategies accordingly.
Front Desk Receptionist
University of Massachusetts Lowell
Lowell, MA
09.2021 - 05.2025
- Greeted and assisted students, faculty, and visitors at campus reception area.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Scheduled appointments for academic advisors and administrative staff.
- Maintained organized filing system for student records and departmental documents.
- Provided information about university programs, services, and events to visitors.
- Collaborated with staff to ensure smooth daily operations at the front desk.
Waitress
Thirsty Moose Taphouse
Merrimack, NH
07.2022 - 09.2022
- Took customer orders and delivered food and beverages promptly.
- Managed multiple tables efficiently during peak hours.
- Handled cash and credit transactions accurately.
- Maintained cleanliness of dining areas to ensure a pleasant environment.
Crew Member
Dunkin' Donuts
Nashua, NH
02.2021 - 08.2021
- Prepare and serve food and beverages in a fast-paced environment.
- Maintain cleanliness and organization of the work area to meet health standards.
- Handle cash and credit transactions accurately.
- Provide excellent customer service, resolving issues promptly.
Host/Server
RHUM - Inspired Island Cuisine & Rum Bar
Nashua, NH
04.2020 - 08.2021
- Greeted guests warmly and ensured a welcoming atmosphere.
- Managed reservations and organized seating arrangements for optimal flow.
- Monitored dining area for guest satisfaction and addressed concerns promptly.
- Maintained cleanliness and readiness of host station at all times.
- Fostered a positive team environment by supporting colleagues during busy shifts.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Recommended menu items to guests based on preferences and dietary needs.
- Handled customer inquiries and resolved issues efficiently and courteously.
Sales Associate
Tommy Hilfiger
Nashua, NH
05.2020 - 01.2021
- Assist customers with product selection, contributing to increased sales.
- Manage inventory and restock merchandise to ensure product availability.
- Maintain store cleanliness and organized displays to enhance customer experience.
- Collaborate with team members to meet and exceed sales targets.
After School Teacher
Birch Hill Elementary School
Nashua, NH
09.2019 - 03.2020
- Planned engaging after-school activities for diverse student interests.
- Facilitated homework help sessions to support academic success.
- Supervised students during outdoor play to ensure safety and engagement.
- Collaborated with parents to address student needs and concerns.
- Developed lesson plans that aligned with school curriculum standards.
- Maintained a positive learning environment through effective behavior management practices.
- Supervised a group of 10-15 children in an after school program setting.
- Provided emotional support to children struggling with social or academic difficulties.
Cashier
Aegean Pizza
Nashua, NH
06.2018 - 06.2019
- Processed customer orders and handled transactions efficiently.
- Assisted in food preparation and ensured timely service.
- Maintained cleanliness of the dining and kitchen areas.
- Provided excellent customer service, addressing inquiries and concerns.
Education
Bachelor of Science - Criminal Justice
University of Massachusetts
Lowell, MA05.2025
High School Diploma -
Nashua High School North
Nashua, NH06-2021
Skills
- Classroom Management
- Special Education
- Early Childhood Education
- Autism Experience
- Infant & Toddler Care
- Sales
- Cash Handling
- Conflict Resolution
- Time Management
- Microsoft Office Suite
- Front Desk Operations
- Event coordination
- Customer service
- Group facilitation
- Activity coordination
- Activity planning
- Dementia care expertise
- Tutoring techniques
- Team collaboration
- Food running
- Food station setup
- Food safety
- Guest engagement
Certification
- CPR Certified
- Childcare Certified
Timeline
Programming Assistant
Benchmark Senior Living
06.2025 - Current
Tutor
University of Massachusetts Lowell
02.2024 - 05.2025
Sales Associate
The Fragrance Outlet
06.2023 - Current
Waitress
Thirsty Moose Taphouse
07.2022 - 09.2022
Substitute Teacher
Nashua School District
12.2021 - Current
Front Desk Receptionist
University of Massachusetts Lowell
09.2021 - 05.2025
Crew Member
Dunkin' Donuts
02.2021 - 08.2021
Sales Associate
Tommy Hilfiger
05.2020 - 01.2021
Host/Server
RHUM - Inspired Island Cuisine & Rum Bar
04.2020 - 08.2021
After School Teacher
Birch Hill Elementary School
09.2019 - 03.2020
Cashier
Aegean Pizza
06.2018 - 06.2019
Bachelor of Science - Criminal Justice
University of Massachusetts
High School Diploma -
Nashua High School North