Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Jaiden Bates

Scottsboro,AL

Summary

My name is Jaiden Bates, I am currently a Resident Assistant at Rosewood Manor here in Scottsboro, Al. I am knowledgeable about rules for residents and campus regulations. Skilled in assisting residents with their needs, answering phones, passing medications, informing the nurses and staff on day to day operations and the health and well-being of the residents. Commended for developing sense of community among residents and organizing and coordinating fun, educational activities on campus. My skills consist of: Answering multi-line phone systems, customer sercive, residential care, residential supervison, computer skills, organization skills, medical terminology, customer relationship management, public speaking, paient services and sales.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Resident Assistant

Rosewood Manor Assisted Living
Scottsboro, AL
11.2023 - Current
  • Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
  • Responded to emergency situations within the residence hall.
  • Collaborated with Resident Directors on programming initiatives for the residence hall.
  • Monitored assigned areas for cleanliness and security purposes.
  • Participated in regular staff meetings with Resident Director.
  • Maintained accurate records of incidents that occurred in the residence hall.
  • Mentored new resident assistants during their training period.
  • Completed routine rounds, checking with residents to meet care needs.
  • Welcomed new residents and assisted with community adjustment.
  • Managed administrative tasks, maintenance requests, room change process and incident reports.
  • Maintained clean and well-organized environment for residents and their families happiness and safety.
  • Aided residents with ambulation or walker, cane and wheelchair use.
  • Cared for incontinent residents, routinely checking clothing and linens to keep clean and dry.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Improved patient outlook and daily living through compassionate care.
  • Responded and assisted with diverse needs of residents on wing.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Conducted regular rounds to keep residents and areas safe and secure.
  • Developed and deepened relationships with residents and fellow staff.
  • Communicated with staff to resolve problems with individual students.
  • Answered telephones and routed calls or delivered messages.
  • Engaged weekly meetings to address resident concerns and educate on changes to policies and procedures.
  • Accompanied and supervised residents during meals.
  • Conferred with medical personnel to understand backgrounds and needs of residents.

Pharmacy Assistant

Walmart Pharmacy
Scottsboro, AL
08.2022 - 11.2023
  • Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
  • Verified accuracy of medication orders and entered data into pharmacy system.
  • Maintained inventory records by restocking shelves with pharmaceuticals.
  • Processed payments from customers using cash registers and debit and credit card terminals.
  • Provided guidance on the selection of over-the-counter medications and supplements.
  • Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
  • Organized and maintained patient profiles in the computer system.
  • Greeted customers upon arrival at the pharmacy counter.
  • Conducted regular checks of drug storage areas to ensure proper temperature control was maintained.
  • Followed safety procedures when handling hazardous chemicals, such as cleaning solutions.
  • Performed administrative duties such as filing documents, faxing forms, answering phones.
  • Participated in staff meetings discussing new developments within the pharmacy profession.
  • Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
  • Maintained pharmacy counter and related areas in clean, neat and organized fashion.
  • Opened incoming supplies and stocked in correct locations.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Answered customer questions about prescribed and OTC medications.
  • Entered current customer, payment and inventory information into system to keep data accurate.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Assisted pharmacist in daily operations tasks and administrative tasks.
  • Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Greeted customers to determine wants or needs.
  • Counted and balanced cashier drawers.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Scanned items and checked pricing on cash register for accuracy.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Answered [Number] telephone calls in average [Timeframe] and assisted customers by directing calls to appropriate personnel.

Customer Service Representative

WALMART, Walmart
Scottsboro, AL
09.2021 - 11.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Improved customer service wait times to mitigate complaints.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.

Education

High School Diploma -

Section Highshcool
Section, AL
05-2021

Skills

  • Follow-up skills
  • Documentation
  • Customer consulting
  • Customer Relationship Management (CRM)
  • Payment Processing
  • Filing
  • Multi-Task Management
  • Microsoft Excel
  • Microsoft PowerPoint
  • Customer Service
  • Customer Relations
  • Medical terminology knowledge
  • Credit card payment processing
  • Complaint Handling
  • Grammar
  • Positive and professional
  • Client Relations
  • Retail sales customer service
  • Typing [Number] WPM
  • Call Management
  • First-aid and CPR
  • Health and safety compliance
  • Public Speaking
  • Team Player
  • Problem-solver
  • Medical Records Management
  • Direct Patient Care
  • Role Modeling

Languages

English
Professional

Certification

  • CPR Certification

References

References available upon request.

Timeline

Resident Assistant

Rosewood Manor Assisted Living
11.2023 - Current

Pharmacy Assistant

Walmart Pharmacy
08.2022 - 11.2023

Customer Service Representative

WALMART, Walmart
09.2021 - 11.2023

High School Diploma -

Section Highshcool

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