Jaiden Black-Ellerbe
Customer Service Specialist
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Placement Consultant
Protouch Staffing
Houston, TX
03.2022 - Current
- Used consultative sales approach to understand prospects needs and recommend relevant offerings.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
- Leveraged social media platforms and online job boards to advertise open positions and attract potential candidates.
- Developed recruiting strategies to identify qualified candidates and build network.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Organized paperwork, presented proposals and finalized contracts.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Researched and analyzed current market trends and competitors to implement effective marketing strategies.
Sales Representative
Modern Brokers Of America
Dallas, TX
02.2022 - 03.2022
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Used CRM software to maintain detailed contact logs and account records.
- Set up calendar with customer birthdays and other special events for personal touch.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Managed and recorded leads from outbound telephone marketing.
Assistant General Manager
Dickey's Barbeque
Dallas, TX
06.2021 - 02.2022
- Worked to build relationships with prospects and built potential for additional sales.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, and training.
- Resolved problems promptly to elevate customer approval.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Set, enforced and optimized internal policies to improve work processes and overall efficiency.
Shift Manager
MeatPoint Meditteranean Steakhouse
Dallas, TX
06.2020 - 06.2021
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Set overall vision and provided team leadership.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Provided supportive link between external customers and internal operations.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Customer Service Representative
AMC Theatres
Frisco, TX
08.2018 - 06.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Sought ways to improve processes and services provided.
Education
High School Diploma -
Plano West Senior High School
Plano, TXBBA in Management Information Systems, Current -
University of Houston
Houston, TXSkills
- Client Relationship Management
- Recruiting and Strategic Sourcing
- Contract Negotiation
- Social Media Recruiting
- Analytical and Critical Thinking
- Adaptable to Changing Conditions
- Strong Verbal and Communication Skills
- Establishing and Maintaining Customer Relationships
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each problem that I solved became a rule, which served afterwards to solve other problems.
Rene Descartes
Timeline
Placement Consultant
Protouch Staffing
03.2022 - Current
Sales Representative
Modern Brokers Of America
02.2022 - 03.2022
Assistant General Manager
Dickey's Barbeque
06.2021 - 02.2022
Shift Manager
MeatPoint Meditteranean Steakhouse
06.2020 - 06.2021
Customer Service Representative
AMC Theatres
08.2018 - 06.2020
High School Diploma -
Plano West Senior High School
BBA in Management Information Systems, Current -
University of Houston
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