Jaiden Cordero
Boynton Beach,FL
Summary
Dedicated enthusiastic hands-on Assistant Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Excellent issue resolution and follow-up to promote prospect/resident satisfaction. Highly skilled in task prioritization. Highly reliable and dedicated worker with a strong customer service record. Able to function well as an independent worker with no supervision or as a dedicated team member.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
Cushman and Wakefield
2023.10 - Current
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in maintenance, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Processed security deposit refunds.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
Assistant Community Manager
Advenir Living
2022.01 - Current
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Met with residents to gather information and develop effective solutions.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Evaluated property conditions and recommended improvements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Created policies and procedures for successful community management.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maximized rental income while minimizing expenses through effective planning and control.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Leasing Professional
Advenir Living
2020.07 - Current
- Achieved ambitious sales targets by continuously improving customer relations, networking, and promotional strategies
- Managed resident relations by staying on top of issues arising before, during, and after move-in dates
- Kept units move-in ready with consistent maintenance and cleaning strategies
- Conducted effective sales efforts via telephone, email, and in-person
- Responsible for maintaining the Market Survey weekly.
- In charge of pre-approving applications.
- Maintained clean, current records with strong data entry and verification skills
- Engaged community members through special events and one-on-one support
- Maintained financial targets by collecting fees consistently and budgeting effectively
- Met occupancy goals with strategic marketing plans
- Monitored models, leasing office, and clubhouse for adherence to company standards
- Bolstered resident retention through renewal programs and community events
- Assisted community manager in supervising, training, motivating, and supporting leasing consultants
- Entered daily data into Entrata, including rental applications, Notice to Vacate, and lease renewals
- Monitored ongoing compliance with renters' insurance policy
Leasing Consultant
RICH PROPERTIES LLC
2019.11 - 2020.03
- Established and implemented leasing goals, and entered information through One site system.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features
- Converting leads into sales by outreach, prospecting, and lead generation
- Evaluate information provided by prospects to ensure whether they fall under the established guidelines for renting properties
- Receive maintenance issues from residents and create service request orders for maintenance
- Evaluated unit availability on a daily basis to maintain the highest level of product knowledge
- Detailed application requirements and answered questions from prospective residents.
- Contacted and followed up with residents on renewal notices.
Store Manager
NATURAL BLENDS
2018.09 - 2020.03
- Audit money and maintain accurate balancing of register.
- Operated cash register, collected payments, and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Established and adjusted ordering parameters to manage inventory.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Arranged merchandise and built eye-catching displays to increase sales.
Education
High School Diploma -
Monarch High School
06.2019
Skills
- Lease file audits
- Sales and marketing
- Multitasking
- Record keeping
- Staff Management
- Delinquency Monitoring
- Employee Recruitment
- Event Planning
- Month-End Closings
- Security Deposit Refunds
Additional Information
- REFERENCES won Leasing Professional of the year.
Timeline
Assistant Property Manager
Cushman and Wakefield
2023.10 - Current
Assistant Community Manager
Advenir Living
2022.01 - Current
Leasing Professional
Advenir Living
2020.07 - Current
Leasing Consultant
RICH PROPERTIES LLC
2019.11 - 2020.03
Store Manager
NATURAL BLENDS
2018.09 - 2020.03
High School Diploma -
Monarch High School
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