Jaiden Gaines

Front End Lead Supervisor

Kroger

Memphis, TN

09.2021 - Current

Lead team of front end developers to ensure quality and timely completion of projects.
Supervised daily tasks and delegated assignments to team members.
Provided technical guidance and mentorship to junior front end developers.
Ensured that all code is properly documented and tested before deployment.
Reviewed code, identified errors, and provided feedback to developers.
Developed strategies for improving the development process and workflow.
Created processes for deploying applications in a production environment.
Conducted regular code reviews with team members to identify issues early on.
Collaborated with other teams to ensure successful implementation of projects.
Resolved conflicts within the team by providing effective solutions or compromise.
Identified potential risks associated with software development projects.
Provided training and support to team members regarding new technologies or toolsets.
Maintained up-to-date knowledge of industry trends and advancements in web technologies.
Monitored cash drawers in checkouts to verify adequate cash supply.
Handled payment processing and provided customers with receipts and proper bills and change.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Resolved customer problems by investigating issues, answering questions and building rapport.
Managed customer complaints and rectified issues to complete satisfaction.
Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Managed opening and closing procedures by reconciling sales records and cash transactions with cash recycler and VeriBalance .
Promoted store loyalty program to increase customer engagement and drive consistent sales.
Organized and updated schedules to optimize coverage for expected customer demands.
Cultivated professional relationships with guests, improving customer retention through coordinated service.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Maintained important files, running reports and delivering updates on occupancy and revenue.
Taught junior employees proactive strategies to meet operational and sales goals.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Input customer data into reservation systems and updated to reflect room changes.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Mentored employees in management of complicated sales, complex issues and difficult customers.
Welcomed large volume of guests and improved overall customer service.