Jaiden Govea
Johnson,VT
Summary
Dynamic Store Manager with a proven track record in customer service and team leadership. Expert in problem-solving and cash management, driving operational excellence and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Store Manager
Green Mountain Market
10.2023 - 11.2025
- Oversaw daily store operations, ensuring efficient workflow and optimal customer service.
- Managed inventory levels, utilizing stock management systems to minimize shrinkage and maximize availability.
- Trained and mentored new staff, fostering a collaborative environment and enhancing team performance.
- Developed promotional displays, increasing product visibility and driving sales within designated categories.
- Resolved customer complaints effectively, maintaining high satisfaction ratings and encouraging repeat business.
- Coordinated staff schedules, optimizing labor resources to align with peak customer traffic hours.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
House Cleaner
Wendy Wells
03.2022 - 08.2022
- Executed thorough cleaning tasks in residential spaces, ensuring high standards of cleanliness and organization.
- Utilized specialized cleaning equipment and products to maintain safety and efficiency during cleaning processes.
- Developed effective time management skills to complete tasks within allotted schedules without compromising quality.
- Trained new staff on proper cleaning techniques and company protocols to enhance team performance.
Food and Beverage Cashier
McDonald's Restaurant
01.2018 - 06.2022
- Processed customer transactions promptly, ensuring accuracy in cash handling and payment processing.
- Maintained cleanliness and organization of the front counter and dining area to enhance customer experience.
- Assisted in training new cashiers on register operations and customer service protocols.
- Implemented efficient workflow strategies to reduce wait times during peak hours.
- Addressed customer inquiries and resolved issues swiftly, improving overall satisfaction ratings.
Education
High School Diploma -
Lamoille Union High School
Hyde Park, VT06-2020
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Cash management
- Shift scheduling
- Employee training
- POS systems
Timeline
Store Manager
Green Mountain Market
10.2023 - 11.2025
House Cleaner
Wendy Wells
03.2022 - 08.2022
Food and Beverage Cashier
McDonald's Restaurant
01.2018 - 06.2022
High School Diploma -
Lamoille Union High School