Jaiden Hernandez
Chicago,IL
Summary
Proven to enhance customer satisfaction and retention at Red Lobster, I excel in efficient multitasking and exceptional customer service. Demonstrated ability to collaborate effectively with teams, ensuring order accuracy and upholding cleanliness standards. Achieved significant improvements in service delivery through active engagement and a focus on achievement over routine tasks.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Back Server
Red Lobster
06.2023 - 07.2024
- Enhanced customer satisfaction by promptly delivering food and beverages to tables.
- Increased customer retention through attentive service and fostering a welcoming atmosphere at the restaurant.
- Supported servers in managing large parties by coordinating food delivery, keeping tables clean, and maintaining drink refills.
- Collaborated with kitchen staff to ensure all orders were prepared correctly and promptly
- Upheld high standards of cleanliness throughout the restaurant, including sweeping floors, wiping surfaces, and sanitizing tabletops.
Intern
Crowley's Yacht Yard
06.2022 - 08.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
High School Diploma -
Pathways in Education
Chicago, IL01-2026
Skills
- Efficient multitasking
- Food handling
- Cleanliness standards
- Order accuracy
- Customer service
- Teamwork
- Time management
Certification
- Illinois Driver's License
- Completed Luv Project
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Back Server
Red Lobster
06.2023 - 07.2024
Intern
Crowley's Yacht Yard
06.2022 - 08.2022
High School Diploma -
Pathways in Education