Jaiden Housenga
Holland,MI
Summary
Resourceful and personable assistant with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Lines Account Manager
Ringnalda TenHaken Insurance Group
01.2022 - Current
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Analyzed customer needs to provide customized insurance solutions.
- Analyzed risk factors to recommend appropriate coverage levels.
- Conducted annual reviews of existing policies to update information.
- Licensed agent
- Serviced 30 accounts on regular basis to maintain and increase revenue
Front Desk Coordinator
Premier Athletic Club
06.2021 - 01.2022
- Scheduled appointments in computer system.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
Supervisor
GVSU
08.2019 - 12.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Facilitated hiring, training and evaluation of staff.
Customer Service Manager
Boardwalk Deli
09.2018 - 06.2020
- Managed and motivated employees to be productive and engaged in work.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Education
Bachelor of Science - Health Communications
Grand Valley State University
Allendale, MI12.2021
High School Diploma -
Zeeland East High School
Zeeland, MI05.2018
Skills
- Operations Management
- Conflict Resolution
- Schedule Development
- Call Management
- Product Knowledge
- Account Management
- Account Updating
- Problem Solving
Certification
- Insurance Agent License
Timeline
Personal Lines Account Manager
Ringnalda TenHaken Insurance Group
01.2022 - Current
Front Desk Coordinator
Premier Athletic Club
06.2021 - 01.2022
Supervisor
GVSU
08.2019 - 12.2021
Customer Service Manager
Boardwalk Deli
09.2018 - 06.2020
Bachelor of Science - Health Communications
Grand Valley State University
High School Diploma -
Zeeland East High School
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