Caring Mentor bringing several years of experience in related roles. Passionate about working with passionate individuals to support development of leadership abilities and help each develop to full potential. Friendly and personable professional willing to take on any challenge. Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.
Hi, I’m
Jaiden Hutson
Kansas City,MO
Summary
Overview
5
years of professional experience
Work History
Spectrum
Mentor
12.2023 - Current
Job overview
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Assisted mentees in setting and achieving educational and career goals to encourage independence.
Best Buy
Customer Service
10.2019 - 12.2020
Job overview
- As customer service at Best Buy you would sit and attend to customers calls
- These calls would consist of questions about items they may need or already have
- During these calls I would need to multi task by upholding the conversation and finding the specific items or specs need for the customer by searching the Best Buy website for items while also keeping the call timely without being pushy or rude
- The calls would need to be timely for other People calling for I was the only one answering phones.
- Increased clientele through exceptional customer service and professional communication skills.
Walmart
Stocker
03.2019 - 12.2019
Job overview
- After the freight or groceries are brought to the front, the aisles are than stocked in a timely manner while also helping customers with any needs.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
The Home Depot
Garden Associate
12.2020 - 05.2021
Job overview
- Assist customers with garden related questions and recommendation
- Sought out customers to help and offered immediate assistance with locating items and making selections, while also maintaining the focus to complete assigned task.
- Developed a deep understanding of customer service principles and customer service best practices.
- Provided attentive customer service, addressing guest concerns promptly and professionally.
- Set challenging goals and helped team work together to accomplish all objectives.
- Performed continuous reviews of projects and team work in order to enact proactive changes that maintained efficiency.
- Demonstrated exceptional leadership qualities, supporting teammates both on and off the field.
- Increased team productivity by providing effective leadership and mentoring.
Spectrum
Retention Specialist
07.2023 - 12.2023
Job overview
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Boosted sales performance by implementing effective sales strategies and fostering a motivated team environment.
Education
Raytown Sr. High SchoolRaytown, MO
High school diploma
University Overview
Skills
- Customer service (3 years)
- Teamwork and Collaboration
- Effective Leadership
- Order Picking
- Organization
- Role Modeling
- Behavior improvements
- Self-awareness
- Skill Development
- Warehouse Experience (2 years)
- Stress Management
- Relationship Building
- Constructive Feedback
- Customer Support
Timeline
Mentor
Spectrum
12.2023 - Current
Retention Specialist
Spectrum
07.2023 - 12.2023
Garden Associate
The Home Depot
12.2020 - 05.2021
Customer Service
Best Buy
10.2019 - 12.2020
Stocker
Walmart
03.2019 - 12.2019
Raytown Sr. High School
High school diploma