Jaiden Johnson
Parkton,MD
Summary
Dynamic professional with a proven track record in inventory management and exceptional customer service, honed at companies like BCPS. Skilled in cycle counting and complaint resolution, I excel in enhancing customer satisfaction and streamlining inventory processes. My leadership in team development and client relations has consistently improved operational efficiency and service levels.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Aldi Foods
Timonium, MD
03.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Inventory Management Specialist
Marine Corps
Washington
01.2023 - Current
- Recorded all stock transactions with precision.
- Created detailed reports on inventory levels and usage trends.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Retail Sales Associate
Wegmans
Hunt Valley, MD
02.2022 - 01.2024
- Assisted customers with finding the right product for their needs.
- Offered suggestions for additional items that may be of interest to customers.
- Inspected purchased items for defects before handing them over to customers.
- Reported any discrepancies in inventory counts or pricing issues promptly.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Answered questions about current promotions and resolved issues according to store policies.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
Maintenance
BCPS
Towson, MD
08.2021 - 01.2022
- Monitored safety regulations while performing maintenance tasks.
- Conducted regular maintenance of company's network infrastructure.
- Performed preventative maintenance tasks as required.
- Performed routine maintenance and cleaning on machinery.
- Maintained records of all maintenance work completed.
- Performed routine maintenance on telephone equipment.
- Oversaw maintenance activities such as repairs, preventative maintenance, machine installations, calibrations.
Education
High School Diploma -
Hereford High School
Parkton, MD05-2021
Skills
- Inventory management
- Cycle counting
- Inventory forecasting
- Warehouse management
- Distribution demands
- Complaint resolution
- Team development
- Client relations
- Active listening
- Customer service
- Grammar
- Multi-line phone talent
- Supervision and leadership
Affiliations
- I like to play basketball
- Working on computers
- Sports events (Basketball, Baseball)
Languages
English
Professional
Spanish
Limited
Accomplishments
- Graduated Marine Corps bootcamp April 2023 and currently a reservist in Anacostia DC
- Help guide other marines that new to the unit for what they need to do and when
Certification
- Inventory Managment Course (Camp Johnson June 2023)
References
References available upon request.
Timeline
Customer Service Representative
Aldi Foods
03.2023 - Current
Inventory Management Specialist
Marine Corps
01.2023 - Current
Retail Sales Associate
Wegmans
02.2022 - 01.2024
Maintenance
BCPS
08.2021 - 01.2022
- Inventory Managment Course (Camp Johnson June 2023)
High School Diploma -
Hereford High School
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