Jaiden Keegan
San Diego,CA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
7
7
years of professional experience
Work History
STORE MANAGER
RACK ATTACK
03.2023 - Current
- Leadership - Leading and motivating a sales team to meet sales targets
- Customer Service - Ensuring excellent customer service and resolving issues
- Store Operations - Managing store operations, including inventory and budget
- Staffing -Developing staff through training and performance evaluations
- Marketing - Implementing marketing strategies to drive sales
- Policy - Ensuring compliance with safety regulations and vendor agreements
- KPI - Analyzing store performance and identifying areas for improvement, utilizing KPI reports and SSRS reports
- Engagement - Engaging with the local community to support brand presence. This includes holding monthly events, cross-brand marketing etc.
INSURANCE AGENT
SYMMETRY FINANCIAL GROUP
07.2022 - 03.2023
- Client Consultation - Assess and advise clients on life and health insurance coverage tailored to their needs
- Policy Sales - Sell life and health insurance policies, explaining coverage options and benefits
- Underwriting - Evaluate applications, ensuring compliance with guidelines and regulations
- Customer Service - Provide exceptional service, assisting with policy changes and claims processing
- Risk Management - Analyze existing coverage, recommend adjustments or additional options
- Sales Strategies - Develop and implement strategies to meet sales targets
- Compliance: Ensure adherence to insurance regulations and company policies
- Documentation - Maintain accurate records using CRM software.
STORE MANAGER
AUTOZONE
10.2019 - 07.2022
- Shrink - found 30k in recovered merchandise whether it be inaccurate quantities or internal theft
- Coaching - Leading by example, showing my team how to do things the right way to ensure customer satisfaction, and always being a ray of hope for any of my team member's questions or concerns
- Inventory - Accurately managing store inventory constantly making sure products are up to date to fit customer needs
- Management - Effectively leading my team to meet above and beyond satisfactory sales and continuously coaching my employees on exceptional customer service
- Commercial sales - Dispatching commercial drivers in a timely and order-accurate manner
- Tending to the commercial shop's needs and always making sure the customer gets the right part at the right price.
ASSOCIATE
PANERA BREAD
02.2018 - 10.2018
- Cashier - Taking accurate and efficient orders from guests
- Line Cook - Accurately preparing food and ensuring orders were completed quickly
- Food Runner - Delivering orders to guests with excellent service and compensation
- Dishwasher - Thoroughly ensuring dishes were sanitized and clean ready to be used at a moment's notice
- Busser - Taking plates, trash, food, etc., and wiping down tables to the convenience of guests.
Education
High School Diploma -
University City High School
San Diego, CASkills
- Talent Recruitment
- Customer Service Management
- Risk Management
- Operations Management
- Competitor Monitoring
- Store Merchandising
- Partnership Building
- Advertising and marketing
- Special Events
- Staff Supervision
- Inventory Oversight
- Policies and Procedures
Otherworkexperience
- Construction - Door and Window
- Charity sales - Raising money for multiple charities
- Church volunteer - Janitorial services
- Beach Sales - Renting and servicing beach sports equipment
Skillsabilities
My commitment to problem-solving and ensuring a job is completed efficiently and thoroughly has provided me with opportunities to train and mentor coworkers., I prioritize the needs of the guest or customer and maintain a very positive attitude in all my interactions. I have a personal ethic to go above and beyond to assist the customer and ensure their satisfaction with the product or experience., I focus on being knowledgeable of the product or service our organization is offering and this allows me to communicate clearly and effectively to our guests and customers. I share information freely with my teammates and supervisors in a positive manner., Experience working in a team environment and working collaboratively with supervisors and managers to the benefit of the group. I strive to be an asset to our work team in order to accomplish a common goal.
Timeline
STORE MANAGER
RACK ATTACK
03.2023 - Current
INSURANCE AGENT
SYMMETRY FINANCIAL GROUP
07.2022 - 03.2023
STORE MANAGER
AUTOZONE
10.2019 - 07.2022
ASSOCIATE
PANERA BREAD
02.2018 - 10.2018
High School Diploma -
University City High School
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