Jaiden Morin

• Supported daily operations by coordinating customer service initiatives and addressing inquiries efficiently.
• Collaborated with management to implement process improvements for enhanced service delivery.
• Monitored inventory levels to ensure adequate stock for customer needs.
• Assist with hiring, training, scheduling, performance management (to include discipline separations, etc.) and productivity of all service counter team members, bookkeepers, maintenance, checkers and sackers and all departments.
• Assist with the management of all Service Counter functions.
• Assist with the initial interview for all departments and new team member orientations, including initial and ongoing team member paperwork (including proper documentation when appropriate)
• Assist with supervising and ensuring proper checking and bagging techniques are being used.
• Assist with ensuring proper bookkeeping procedures are implemented.
• Assist with ordering supplies for front-end maintenance of store.
• Assist with performance evaluation and coaching sessions of all team members within the department and completion in a timely manner.
• Assist with all payroll and accounting procedures and their implementation in stores.
• Assist with delegating and assigning trainers as necessary
• Responsible for cleanliness and appearance of entire front-end, including check stands floors, exterior front of store, parking lot, etc.
• Assist with overall guest and team member safety. Greeting guest and speaking politely with every customer, and perform other duties as requested or required by management.

As a Front End Lead, I assisted in managing all service counter functions, ensuring every guest was taken care of from the moment they entered until they left the premises. I helped with service counter tasks such as Western Union, Utility Payments, and Money Orders. During busy hours, I was responsible for making sure guests were served quickly by working on the front end and filling in wherever needed. I also helped manage the front end flow chart to coordinate team members breaks and make sure they were sent home on time, and also making sure the front end team kept busy at all times.

• Cash Management: Balancing all checker tills, counting "pull cash" from the previous day's sales, and preparing bank deposits.
• Safe Reconciliations: Balancing the store safe against the Store Reconciliation Report (SRR) to identify overages or shortages for the entire store.
• Financial Posting: Properly posting all tenders and media (checks, coupons, etc.) to their respective accounts.
• Reporting: Separating and printing financial reports and transmitting necessary documents to the store support center.
• AM Shift: Focused on reconciling the previous day’s books, preparing morning bank deposits (including Western Union and money orders), and resetting tills for the day's operations.
• PM Shift: Performed mid-day or evening till pulls, balancing current shifts, and ensuring the safe is secure and balanced before closing or shift hand-over.

• Guest Services: Acknowledged and engaged with every guest to ensure satisfaction.
• Financial Transactions: Cashed checks, processed wire transfers, created money orders, and accepted utility payments.
• Service Desk Operations: Handled lottery sales, customer refunds, and gift card transactions according to company policy.
• Front-End Support: Helped management control guest flow by assisting as a sacker or checker when needed, and ensuring other team members are sent on breaks on time.
• Store Maintenance: Assisted with cleaning, dusting, stocking, and addressing spills or safety hazards to maintain a safe environment.
• Administrative Duties: Answered telephones, taking messages, and using office, checker, and Post Office equipment.

• Customer Engagement: greeted and assisted guests, encouraging participation in rewards programs and satisfaction surveys.
• Transaction Management: Accurately scaned items, process payments (cash or card), and ensured all items—including those on the bottom of the cart—are accounted for.
• Compliance: Verified identification for alcohol and tobacco purchases per company policy.
• Front-End Maintenance: Performed general housekeeping, clean up spills, and ensure sack supplies are replenished.
• Versatility: Supported the team by performing sacker or stocker duties as needed.

• Grocery Sacking: Packed groceries according to training guidelines to ensure guest safety and product value (e.g., proper weight distribution and item protection).
• Carry-Out Service: Hustle safely in and out of the store to carry or wheel groceries to guests' vehicles and load them into trunk or floorboard spaces.
• Operational Support: Replaced sack supplies at registers, stock register tape, and occasionally perform light stocking duties for items like milk, bread, and eggs as requested.

• Order Delivery: Used handheld devices (Zebras) to monitor guest arrivals and deliver orders to their vehicles in the designated Drive Up spots.
• Efficiency & Accuracy: Located and pulled specific order bags from hold locations, ensuring all items are accurate before delivery.
• Guest Interaction: Authentically greet guests, thank them for their loyalty, and provide "easy and seamless" service.
• App & Loyalty Education: Assisted guests with using the Target App and Wallet features, and answer questions about loyalty programs.
• Safety & Compliance: Followed food safety standards for grocery items and verify identification for age-restricted items like adult beverages.

• Guest Engagement: Proactively greet guests, assist with specific needs, and promoted Target Circle loyalty programs and the Target Circle Card.
• Fulfillment Services: Supported digital orders by managing Order Pick-Up and Drive Up, ensuring accurate and timely delivery to guests' vehicles.
• Returns & Resolution: Processed returns, exchanges, and resolved guest concerns by applying problem-solving skills and adhering to company policies.