Jaiden Nystrom
Fargo,ND
Summary
Detail-oriented dental assistant with expertise in managing patient records and optimizing treatment room preparation. Known for strong verbal and written communication skills, consistently delivering high-quality customer service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Dental Assistant - Unlicensed
Apple Tree Dental
Hawley, Minnesota
10.2024 - Current
- Prepared treatment rooms by organizing instruments and materials for patient care.
- Managed patient records and scheduling using dental practice management software.
- Sterilized instruments and equipment according to health and safety regulations.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
Client Service Representative
Red River Animal Emergency Hospital
Fargo, ND
04.2024 - 10.2024
- Maintained customer records in the database system.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
Front Desk Sales Associate
Massage Envy
Fargo, ND
06.2023 - 10.2024
- Answered customer inquiries regarding products, pricing, and availability.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed promotional strategies to increase sales volume.
Customer and Sales Support Specialist
Patterson Dental
Fargo, ND
08.2022 - 01.2024
- Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
- Consulted with customers regarding needs and addressed concerns.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Facilitated growth and increased brand awareness by working with sales team to build and maintain key business relationships.
- Increased revenue by designing and enacting marketing strategies within budget parameters, as well as studying key consumer and market data.
- Prepared reports for competitive products.
Assistant Manager
Arc of Cass County
Fargo, ND
05.2022 - 08.2022
- Resolved customer complaints and answered customers questions regarding policies and procedures
- Conversed with customers to receive valuable feedback and suggestions for improvement.
- Kept accurate records to document customer service actions and discussions.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
- Inspected items while sorting to meet criteria and maintain established rate per man hour.
- Inspected materials and sorted items into piles or in containers according to type, size, condition, coloring or grade.
Cashier/Sorter + Keyholder
Arc of Cass County
Fargo, ND
04.2020 - 05.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Inspected and sorted items or materials according to type, size or coloring.
- Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.
Education
Associate of Science - Dental Hygiene
Central Lakes College
Brainerd, MN06-2026
Skills
- Customer Service Excellence
- Multitasking and Prioritization
- Verbal and Written Communication
- Organizational Skills
- Attention to Detail
- Positive and Upbeat
- Proficient in Office 365 (Word, Outlook, PPT, Excel)
Timeline
Dental Assistant - Unlicensed
Apple Tree Dental
10.2024 - Current
Client Service Representative
Red River Animal Emergency Hospital
04.2024 - 10.2024
Front Desk Sales Associate
Massage Envy
06.2023 - 10.2024
Customer and Sales Support Specialist
Patterson Dental
08.2022 - 01.2024
Assistant Manager
Arc of Cass County
05.2022 - 08.2022
Cashier/Sorter + Keyholder
Arc of Cass County
04.2020 - 05.2022
Associate of Science - Dental Hygiene
Central Lakes College