Patient Service Representative
Institute for Family Health
The Bronx, New York
07.2023 - 08.2023
- Coordinated appointment schedules with healthcare providers to optimize patient flow.
- Processed patient inquiries and resolved concerns efficiently to enhance service satisfaction.
- Handled incoming calls promptly and directed them to appropriate departments.
- Answered incoming calls in a professional manner.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.