Jaiden Shurtliff
College Student
St George,UT
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Kept cash drawers accurate and secure with smooth payment processing and no losses. Security-conscious and customer-focused with top-notch teamwork and interpersonal communication skills. Reliable employee. Offering excellent communication and good judgment.
Overview
2
2
years of professional experience
Work History
Lead Server
Morrison Living
Washington, Utah
05.2021 - 03.2022
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Managed food resources, memorized orders and coordinated customer service.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Prepared specialty desserts for customers for special occasions.
Cashier
Walmart
Washington, UT
08.2020 - 03.2021
- Answered questions about store policies and concerns to support positive customer experiences.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Operated cash register for cash, check and credit card transactions with high accuracy.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Checked prices for customers and processed items sold by scanning barcodes.
- Assisted customers by answering questions and fulfilling requests.
- Quickly and accurately counted drawers at start and end of each shift.
- Learned CSM abilities and helped to provide backup at key times.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked flexible schedule and extra shifts to meet business needs.
Cook
Apollo Burger
St George, Utah
06.2019 - 07.2020
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
Education
High School Diploma -
Crimson Cliffs Highschool
4430 S Crimson Cliffs WayCurrent
GED -
Dixie State University
Saint George, UTCurrent
Skills
- Customer assistance
- Drawer management
- Point of sale knowledge
- Stocking and replenishing
- Refund handling
- Guest inquiries
- Identification checks
- New hire training
- PPE Guideline Compliance
- Age Verification
- Team Player
Timeline
Lead Server
Morrison Living
05.2021 - 03.2022
Cashier
Walmart
08.2020 - 03.2021
Cook
Apollo Burger
06.2019 - 07.2020
High School Diploma -
Crimson Cliffs Highschool
GED -
Dixie State University
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