Jaiden Smith
Columbus ,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Dog Trainer Apprentice
Central Ohio Muttessori School
10.2023 - Current
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
Customer Service Representative
Suburban Animal Clinic
07.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
Receptionist
Healthy Pets of wedgewood
10.2019 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organized, maintained and updated information in computer databases.
- Answered phone promptly and directed incoming calls to correct offices
Dining Server
Danbury, Living
10.2017 - 10.2019
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Worhtington Kilbourne High School
Worthington, OH05.2019
Skills
- Strong Work Ethic
- Verbal and Written Communication
- Data Entry
- Reliability
- Multi-tasking
- Account Management
- Payment Processing
- Call Management
Timeline
Dog Trainer Apprentice
Central Ohio Muttessori School
10.2023 - Current
Customer Service Representative
Suburban Animal Clinic
07.2023 - 10.2023
Receptionist
Healthy Pets of wedgewood
10.2019 - 07.2023
Dining Server
Danbury, Living
10.2017 - 10.2019
High School Diploma -
Worhtington Kilbourne High School
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