Jaiden Varela
Lakeland
Summary
Energetic Customer Care Representative known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and effective communication. Excel in active listening, empathy, and patience, ensuring positive outcomes in customer interactions.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
HMG Business Services
Lakeland
10.2023 - 02.2025
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Identified opportunities to upsell additional services when appropriate.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
Customer Service Representative
Pure Air Concepts
Lakeland
01.2021 - 09.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
Education
High School Diploma -
Manhattan High School
Manhattan, NY07-2021
Skills
- Customer service
- Conflict resolution
- Database management
- Customer relationship management
- Product knowledge
- Follow-up communication
Timeline
Customer Care Representative
HMG Business Services
10.2023 - 02.2025
Customer Service Representative
Pure Air Concepts
01.2021 - 09.2023
High School Diploma -
Manhattan High School
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