Jaiden Washington
Shreveport,LA
Summary
Proven Data Entry Operator from General Dynamic Information Technology, excelling in Microsoft Office and compassionate customer advocacy. Achieved a 93% quality score, surpassing goals with efficiency and precision. Demonstrates exceptional problem-solving and data processing skills, ensuring high-quality administrative support and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Data Entry Operator
General Dynamic Information Technology
Bossier City, LA
02.2021 - Current
- Completed data entry tasks with accuracy and efficiency.
- Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
- Provides dual support to customers that need COVID-19 funeral assistance and customers that need naturally declared disaster assistance. Compassionately advocate for all my customers by listening to their needs and providing the necessary education to help them move forward in a positive manner.
- Consistently exceeds the quality goal of 86% by maintaining an average quality score of 93%.
- Constantly reviews time management behaviors to ensure that my attendance remains under the goal of 5% to aid my co-workers and the company in our goals.
- Provides assistance to users to assist with registration of business and other business needs via Sam.gov.
Customer Service Representative
Teleperformance
Shreveport, LA
12.2018 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Consistently retain quality scores in the 95 -100% percentile. Recognized for excellent quality in monthly reviews with direct supervisor.
- Maintains an average handle time of 8 minutes, whereas the average handle time goal is 10 minutes.
- Assisted members with all banking and credit card inquires. Actively listened to the questions and concerns that the member had to determine their service needs. Provided complete and concise solutions to resolve customer concerns in an expeditious fashion.
Sales Associates
TJ Maxx
Shreveport, LA
05.2016 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor Of Business Administration - Business Administration And Management
Strayer University
No Degree - Nursing
Northwestern State University of Louisiana
Natchitoches, LAHigh School Diploma -
Huntington High School
Shreveport, LA05.2018
Skills
- Data entry
- Microsoft office proficiency
- Records management
- File management
- Data processing
- Data entry software
- Office administration
- Excel expertise
- Performance improvement
- Data reporting
- Data collection and reporting
- Information verification
- Word processing
- Accuracy and precision
- Remote work capabilities
- Administrative support
- Software troubleshooting
- Data input
- Fast learner
- Proofreading
Timeline
Data Entry Operator
General Dynamic Information Technology
02.2021 - Current
Customer Service Representative
Teleperformance
12.2018 - 06.2020
Sales Associates
TJ Maxx
05.2016 - 08.2018
Bachelor Of Business Administration - Business Administration And Management
Strayer University
No Degree - Nursing
Northwestern State University of Louisiana
High School Diploma -
Huntington High School