JAIDEN JOHN WILLIAMS
New York,NY
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tech Administrator
PwC
06.2023 - Current
- Proficient knowledge of MacOS, Windows 10 & 11 and virtualized environments.
- Troubleshooting application-level issues on custom imaged laptops and desktops;
- Demonstrating understanding of Windows AD domain architecture and administration as well as SCCM platform management
- Conducted Third Party Review VDI utilized VMWare Identity to login to clients virtual infrastructure performed a extensive tes to ensure the VDI is ready for deployment
- Resolved a network problem by locating and tracing 78 downed network ports, which greatly affected our reimaging efficiency. By collaborating with the network team, I tripled the number of computers that could be reimaged boosting business efficiency by 76%.
- Contributing to ServiceNow ITSM proficiency by creating a knowledge base article that elaborated on the prinker ink replacement process for the entire tech connect team
- Managed 1000+ assets, ensuring they have the latest image and firmware updates to stay compliant with PwC security protocols
- Troubleshoot PwC customers issues performing hotswaps, Utilized cloud migration tool ConnectedMX to transfer sensitive client documents
- Written, verbal and non-verbal ability to simplify technical terms for end-users which is essential when discussing client issues and presenting solutions that work for clients
CIP Field Technician
Nagarro
03.2023 - 05.2023
- Coordinate visits to client sites, accordingly, confirming staff availability and access to asset inventory.
- Travel to client sites throughout the city to conduct a physical inventory of their IT assets and register devices in Microsoft Intune.
- Capture device, e.g., desktops, laptops, tablets, printers, etc., data using multiple methods that may include mobile web-based database systems.
- Create and maintain computer files and records for technology assets.
Customer Service Associate
Amazon
05.2022 - 07.2022
- Utilized IoT device to scan all return packages back into the system
- Managed access with the Zukey. Utilized the security key to connect to internal services and the Amazon virtual private network.
- Assisted large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Associate/Cashier
BuyBuyBaby
02.2017 - 11.2019
- Utilized x40 Scanner which allowed to scan products to get inventory updates and keep track of selling numbers
- Gathered data from x40 for management so orders can be placed for popular items
Education
Bachelor of Science - Computer And Information Systems Security
New York City College of Technology
Brooklyn, NY12.2025
Skills
Windows 10 & 11 Python Microsoft 365 Products Networking Fundamentals Excellent Communication Customer Service Software and Hardware Issues Printer Troubleshooting Data Processing Azure Services and Platform Knowledge Cloud Security and Compliance Designing resilient architectures Amazon Dynamo DB Cosmos DB CI/CD pipeline Cloud migration
Certification
- AWS Certified Cloud Practitioner
- Google IT Support Professional Certificate
- ITIL Foundation Certificate in IT Service Management
- Microsoft Certified: Azure Fundamentals
- AWS Certified Solution Architect [7/31]
Timeline
Tech Administrator
PwC
06.2023 - Current
CIP Field Technician
Nagarro
03.2023 - 05.2023
Customer Service Associate
Amazon
05.2022 - 07.2022
Sales Associate/Cashier
BuyBuyBaby
02.2017 - 11.2019
Bachelor of Science - Computer And Information Systems Security
New York City College of Technology