Jaiden Reid
Tucson,Arizona
Summary
Motivated server with an engaging personality and flexible approach. 3 years of fine dining and customer service/hospitality experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a full-time job opportunity to expand work experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Omni Tucson National Resort- Bob’s Steak & Chop House
01.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Opened and poured wine at the table side
- Adhered to the restaurant's service standards and dress code
Dining Room Assistant
Omni Tucson National Resort- Bob’s Steak & Chop House
10.2020 - Current
- Communicated with guests in a friendly and professional matter
- Answered and complied to any questions/needs of guests.
- Assisted in the setup and breakdown of events, ensuring timely completion and smooth operations.
- Collaborated with kitchen staff to efficiently deliver meals, resulting in satisfied customers and repeat business.
- Provided exceptional service by promptly refilling beverages, clearing tables, and attending to special requests.
- Facilitated smooth dining experiences through effective communication with servers, hosts, and management teams.
- Ensured food safety compliance by adhering to proper food handling procedures during meal preparation and serving.
- Supported efficient restaurant operations by restocking supplies, cleaning workstations, and completing side tasks as needed.
- Increased overall efficiency of the dining room by closely monitoring table turnover rates and adjusting tasks accordingly.
- Demonstrated attention to detail when setting tables according to established guidelines for various events or occasions.
- Improved teamwork among front-of-house staff through clear communication and collaboration on daily tasks and goals.
- Assisted in training new Dining Room Assistants on company policies, procedures, and expectations for optimal job performance.
- Enhanced guest experiences by accommodating special requests or dietary restrictions with attentiveness and care.
- Assisted customers with carry-out service.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted with bussing tables and cleaning up spills.
- Greeted customers and provided menus upon arrival to dining room.
- Expeditor when needed in kitchen
- Host when needed
Delivery driver
Postmates
03.2020 - 08.2020
- Answered customers’ delivery and payment questions
- Protected customer packages from damage with safe handling and proper load balancing
- Kept delivery car clean and well-maintained
- Followed security protocols for signature-required deliveries and at-door drop offs
- Loaded or unloaded according to customer specification
- Picked up merchandise at customer locations.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Education
Bachelor of Science in Psychology - Psychology
Grand Canyon University
Phoenix, AZ04.2023
High school diploma -
Ironwood Ridge High School
Oro Valley, AZ05.2019
Skills
- Communication
- Time Management
- Multitasking
- Leadership
- Customer service
- Organization
- Problem Solving
- Team Work
- Attentive
- Passionate
- Computer/Electronically handy
- Reliable
- Commitment
- Receptive
References
- Gina Robles, 480-236-2501
- Bill Hart, 603-767-4062
- Colleen Nagore, 520-631-2632
- Dave Richards, 520-954-4958
- Deanna Ortega, 520-390-0294
- Sarah Villanueva, 520-310-5492
Certification
- Liquor law training certification
- Food handler training certification.
Timeline
Server
Omni Tucson National Resort- Bob’s Steak & Chop House
01.2021 - Current
Dining Room Assistant
Omni Tucson National Resort- Bob’s Steak & Chop House
10.2020 - Current
Delivery driver
Postmates
03.2020 - 08.2020
Bachelor of Science in Psychology - Psychology
Grand Canyon University
High school diploma -
Ironwood Ridge High School
- Liquor law training certification
- Food handler training certification.
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