Jaidive Morales
Wisconsin Dells,WI
Summary
Results-driven Account Leader recognized for enhancing productivity and efficiency within a goal-oriented resort housekeeping department. Demonstrates expertise in strategic account management, client relationship building, and financial forecasting to ensure smooth operations and high client satisfaction. A strong communicator with exceptional problem-solving skills, dedicated to fostering a collaborative team environment. Committed to continuous learning and professional growth.
Resourceful Purchasing Manager known for efficient task completion. Specialize in strategic sourcing, contract negotiation, and inventory management. Excel in problem solving, communication, and analytical thinking to enhance operational efficiency and cost reduction.
Overview
14
14
years of professional experience
Work History
Account Leader
5Stars
Baraboo, USA
06.2024 - Current
- Manage relationships with key stakeholders within assigned accounts
- Assisted in providing goal-oriented leadership to various resort departments to create a team environment that is effective and productive
- Developed and implemented business strategies to increase revenue and profitability
- Directed and managed training development assignments and schedules for team members
- Performed daily inspections and evaluations and coached and counseled team members
- Provided direction, guidance and mentorship to team members on account management best practices
- Communicate with resort and corporate leadership to set expectations and achieve goals
- Recruited team members who reflect our values and create a positive work environment
- Built strong relationships with clients by providing a high level of customer service
Supervisor of Operations
5Stars
Mount Pocono, USA
07.2022 - 06.2024
- Oversaw the daily operations of the department, including best practices in human resource management
- Performed daily inspections and evaluations, and coached and counseled team members
- Coordinated with other departments to ensure smooth workflow and communication
- Developed and implemented policies and procedures for efficient workflow
- Maintained accurate records to track progress and performance of team members
- Provided training and guidance to team members on operational procedures and best practices
- Monitored employee productivity levels to identify areas for improvement or additional resources needed
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings
- Conducted regular reviews with team members to assess their performance and provide feedback as needed
- Collaborated with manager on strategic initiatives related to operations
- Directed and managed the development of training, assignments and schedules for team members in the housekeeping and laundry departments
Purchasing Manager
Nueva Eps S.A.
Bogota, Bogota
12.2010 - 12.2020
- Reviewed purchase orders and ensured accuracy of information, such as pricing, payment terms and delivery dates.
- Maintained accurate records of purchases including invoices, price lists, product codes and descriptions.
- Assisted in resolving disputes with suppliers regarding defective merchandise or late deliveries.
- Researched new sources for supplies, materials and services in order to reduce costs and improve efficiency.
- Negotiated contracts with vendors to secure the best possible prices for goods and services.
- Ensured compliance with all applicable laws related to procurement processes.
- Participated in trade shows and conferences to stay abreast of industry trends and developments.
- Prepared periodic reports on purchasing activities, budget expenditures, inventory levels and supply shortages.
- Evaluated proposals from vendors on a regular basis to ensure cost effectiveness.
- Identified potential areas of cost savings through supplier consolidation or alternative sourcing methods.
- Supported corporate initiatives by identifying opportunities for cost reduction through value analysis techniques.
- Collaborated with internal stakeholders such as sales personnel, operations managers and finance teams.
- Implemented policies and procedures for effective management of the purchasing process.
Education
MBA - Business Administration And Management
Universidad Sergio Arboleda
Bogota, Colombia05-2017
Master of Logistics - Logistics And Supply Chain Management
Universidad Autónoma De Barcelona
Barcelona, Spain11-2014
BBA - Business Economics
Universidad Santo Tomas
Bogota, Colombia08-2003
Skills
- Operations management
- Interpersonal communication
- Relationship building
- Adaptability
- Multitasking
- Team collaboration
- Strategic planning
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Account Leader
5Stars
06.2024 - Current
Supervisor of Operations
5Stars
07.2022 - 06.2024
Purchasing Manager
Nueva Eps S.A.
12.2010 - 12.2020
MBA - Business Administration And Management
Universidad Sergio Arboleda
Master of Logistics - Logistics And Supply Chain Management
Universidad Autónoma De Barcelona
BBA - Business Economics
Universidad Santo Tomas