Jaidon Perez

• Making DNA kits ,Blood test kits ,Disney Kits .
• Making specialty Books & or cards by hand for UPS,Disney Cruse ,Home Depot ,Humana & more.
• Packing up Products for Company's Creating pallets to send out for shipping
• Fixing machines that break down .

• Answering emergency calls from mercedes owners
• Assisting on flat tires,cullion accidents ,car errors or malfunctions & if member needs gas
• Helping RSA members with appointment help for cars
• Answering any vehicle questions that members or new owners might have .
• Transferring calls to local stores if needed
• providing Road Side Assistance
• Communicating with 3rd party towing ,lock, and car mechanic shops.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Recommended products to customers, thoroughly explaining details.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Educated customers about billing, payment processing and support policies and procedures.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Communicated professionally with colleagues, freelancers and clients.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
• Promptly responded to inquiries and requests from prospective customers.
• Managed timely and effective replacement of damaged or missing products.

• Call center consist of answering basic question for clients who receive mental health services their.
• We schedule appointments all day for clients, Who need to speak with individual therapist or medication managers.
• Directing clients to other departments,such as pharmacy , group therapy consolers , case management and social works.
• We assist calming clients in case of emergency's where they are out of medication , experiencing symptoms from medication and or having mental health break down.
• Completing a list of call backs reminding clients of appointments

made for the week. Ensuring they show due to some clients having to be court ordered in and or Doctors order.

• Communicating via email and using zoom meeting is a huge tool for Scheduling specialists this is how we communicate with Nurses , therapist , medication consolers , and our other location in Poinciana .
• While we complete these task it is important that we keep clients information private . We never transfer into the units, unless with a medical id number from individual calling .

• Hiring 3rd party contractors going over prescreen then setting up interviews with district manager's. following up to address customer inquiries and concerns.
• Maintained excellent attendance record, consistently arriving to work on time.
• Developed team communications and information for group meetings.
• Assisting members that have repair warranties setting up tech repair appointments
• Checking work qualifications for partnership
• Providing contractors with proper information to fulfill on boarding packets
• Updating accurate information into system after every guest interaction

• Cutting fresh fruit daily
• Providing excellent guest care
• Maintaining produce department Ensuing guest are being greeted and properly assisted
• Greeting guest and keeping positive shopping environment
• Maintaining safe shopping environment
• Planned and executed [Display case for sales and advertising of products increase 10% of daily sale]
• Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations
• Monitored multiple databases to keep track of all company inventory

• Frequently communicated with vendors to determine backorder availability and future inventory
• Operated different grocery store equipment including balers, power jacks and slicing machines
• Examined grocery products to ensure that expired or spoiled items were removed immediately from stock and adhered to "first in, first out" rule
• Notified supervisor immediately of any spills or [guest] issue, enabling quick clean-up and remediation
• Assessed floor displays to determine which merchandise required restocking
• Reviewed tags on product shelves for proper pricing and made price changes when requested by supervisor
• Checked prices and found requested products in store for customers
• Received and unloaded new products upon delivery, checking for damage and order accuracy
• Removed outdated and overripe items from stock to eliminate health risks
• Greeted customers and provided immediate and courteous service at all times
• Increasing Associate productivity 5%

• Monitored multiple databases to keep track of all company inventory
• Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review everyday before days end
• Successfully led key projects which resulted in Over selling of
• Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations
• Planned and executed daily cutting of fruit and achieved sale goals 10%

• Prepared, completed and processed customer account forms and database changes
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Contributed to business growth by confirming customer satisfaction with service and quality
• Achieved high customer satisfaction scores by de-escalating complaints quickly
• Documented conversations with customers to track requests, problems and solutions
• Cross-trained staff members, resulting in 5% increase in customer satisfaction ratings
• Coordinated workshop groups with teammates to carry out customer requests