Jaidy Cruz
The Bronx
Summary
Dynamic sales consultant with a proven track record at Fordham Toyota, excelling in customer relationship management and consultative sales. Skilled in persuasive communication, I consistently exceed sales goals while enhancing client retention. My ability to analyze market trends and implement effective sales strategies drives success and fosters customer satisfaction.
Knowledgeable Sales Consultant with proven ability to drive revenue growth through strategic client relationships and effective sales techniques. Leveraged industry insights to consistently exceed sales targets and enhance customer satisfaction. Demonstrated proficiency in negotiation and product knowledge to deliver tailored solutions that meet client needs.
Experienced with building strong client relationships and closing sales. Utilizes deep product knowledge to provide tailored solutions that address customer needs. Track record of consistently achieving sales targets and contributing to team success through effective communication and negotiation skills.
Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Consultant
Fordham Toyota
10.2019 - Current
- Developed and maintained strong customer relationships, enhancing client retention and satisfaction.
- Conducted product demonstrations, effectively showcasing features to drive sales conversions.
- Analyzed market trends, identifying opportunities for strategic promotions and inventory management.
- Collaborated with team members to design tailored solutions that met diverse customer needs.
- Trained new hires on sales techniques and product knowledge, fostering a productive team environment.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Head Hostess
Rivermarket Bar And Kitchen
08.2019 - 10.2019
- Oversaw front-of-house operations to ensure seamless guest experiences.
- Coordinated seating arrangements to optimize flow and minimize wait times.
- Trained and mentored new host staff on customer service standards.
- Developed and implemented strategies to enhance guest satisfaction ratings.
- Managed reservations systems to track availability and accommodate special requests.
- Collaborated with kitchen and serving staff to ensure timely service delivery.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
Dispatcher
Mexicana Car And Limo Service
06.2017 - 09.2017
- Coordinated vehicle assignments to optimize service efficiency and minimize wait times.
- Managed communication between drivers and clients to ensure timely pickups and deliveries.
- Implemented scheduling software to streamline dispatch operations and enhance workflow.
- Trained new dispatchers on operational procedures and effective communication techniques.
- Collaborated with management to refine routing strategies, improving overall service reliability.
- Developed contingency plans for service disruptions, ensuring continuous operation during peak hours.
- Oversaw daily dispatch operations, mentoring junior staff to enhance team performance and service quality.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Education
High School Diploma -
BARACK OBAMA SCHOOL FOR SOCIAL JUSTICE
Yonkers, NY06-2019
Skills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
- Persuasive communication
- Consultative sales
- Sales strategies
- Exceeds sales goals
- Customer service
- Sales consultation
- Customer retention
- Customer success management
Accomplishments
- Achieved a new unit record in car sales by completing structure with accuracy and efficiency.
Certification
- CPT - Certified Personal Trainer
- CSCS - Certified Strength and Conditioning Specialist
- Glute Specialist
- ISSA
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Consultant
Fordham Toyota
10.2019 - Current
Head Hostess
Rivermarket Bar And Kitchen
08.2019 - 10.2019
Dispatcher
Mexicana Car And Limo Service
06.2017 - 09.2017
High School Diploma -
BARACK OBAMA SCHOOL FOR SOCIAL JUSTICE