Jaidy (Jade) Sudduth
Platte City,MO
Summary
A current full time UMKC student currently enrolled in the Chemistry BS/MS program as well as a part-time shift lead for Auntie Anne's Pretzels at the KCI Airport. 5+ years of well-rounded working experience in various customer service positions, as well as 4+ semesters of lab experience at MCCKC and UMKC. Currently looking for a summer internship in a lab for 2023 and 2024.
Overview
6
6
years of professional experience
Work History
Shift Leader
St. Joseph Pretzels
02.2023 - Current
- Maintained database systems to track and analyze operational data.
- Frequently inspected production area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Completed cash and credit card transactions accurately using POS software.
Customer Service Associate
Sam's Club
05.2021 - 02.2023
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated and provided customers with information on Sam's Club Mastercard and Consumer Card, as well as execute credit applications and credit card payments.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer calls and emails to answer questions about products and services.
- Trained staff on operating procedures and company services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Bank Teller
Central Bank Of The Midwest
03.2020 - 04.2021
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Monitored and reported suspicious activity in line with bank security policies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted with training of new tellers on policies and procedures.
Hotel Housekeeper
Choice Hotels
05.2019 - 03.2020
- Polished fixtures to achieve professional shine and appearance.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Followed daily cleaning schedule of 20-30+ rooms to prepare for arrival of guests and meet deadlines.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
Kennel Attendant
Main Street Pet Resort
05.2018 - 03.2019
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears, and providing other types of basic care.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
Crew Team Member
Culver's Restaurant
04.2017 - 03.2018
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Used proper techniques to prepare food and ingredients.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked front counter, drive-thru and other areas.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
Education
Master of Science - Chemistry
University Missouri Kansas City
Kansas City, MO05.2026
Bachelor of Science - Chemistry
University Missouri Kansas City
Kansas City, MO05.2025
Associate of Arts - General Studies
Metropolitan Community College - Kansas City
Kansas City, MO08.2021
Skills
- Foundational Knowledge
- Laboratory Procedures
- Problem-Solving Support
- Essay Writing
- Tutoring and Student Assistance
- Customer Service
- Upselling Skills
Timeline
Shift Leader
St. Joseph Pretzels
02.2023 - Current
Customer Service Associate
Sam's Club
05.2021 - 02.2023
Bank Teller
Central Bank Of The Midwest
03.2020 - 04.2021
Hotel Housekeeper
Choice Hotels
05.2019 - 03.2020
Kennel Attendant
Main Street Pet Resort
05.2018 - 03.2019
Crew Team Member
Culver's Restaurant
04.2017 - 03.2018
Master of Science - Chemistry
University Missouri Kansas City
Bachelor of Science - Chemistry
University Missouri Kansas City
Associate of Arts - General Studies
Metropolitan Community College - Kansas City
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