Jaidyn Flores
Longmont,CO
Summary
Experienced with managing front-of-house operations to ensure seamless guest experiences. Utilizes effective communication and organizational skills to lead teams. Track record of fostering positive work environment and resolving conflicts efficiently.
Professional hospitality leader prepared for managing front-of-house operations. Expertise in optimizing guest experiences and operational efficiency. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in customer service and staff management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front of House Manager
AltaVita Senior Residences
08.2023 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
Server/Assistant Manager
Brookdale Senior Living
06.2022 - 07.2023
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Reduced wait times with effective table management strategies, enhancing customer experience.
- Maintained a high level of product knowledge by consistently staying up-to-date on menu offerings and ingredients used in dishes.
Package Handler
UPS
11.2021 - 02.2022
- Loaded packages in a fast pace environment was a seasonal hire
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
Server
Frasier Meadows Retirement Home
04.2018 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Breakfast Attendant
Best Western
06.2021 - 10.2021
- Preparing meals before opening and handling the food and helping guest
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
Cashier/BOH
Shake Shack
03.2021 - 05.2021
- Worked on fried and mainly dealt with cash I
- Front of house
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High school diploma -
Fairview Highschool
Boulder, CO05.2019
Skills
- Food Service
- Organizational Skills
- Communication skills
- Restaurant Experience
- Food Handling
- Busser
- Serving Experience
- Warehouse Experience
- Assistant Manager Experience
- Food Preparation
- Load & Unload
- Guest relations
- Conflict resolution
- Staff management
- Hiring
- Training and mentoring
- Food safety compliance
- POS system operations
- Complaint handling
- Staff motivation
- Time tracking
- Task delegation
- Team oversight
- Order accuracy
- Team building
- Hygiene standards
- Customer service
- Reliable and responsible
- Problem-solving
- Money handling
- Sales and marketing
Certification
ServSafe
Languages
English
Full Professional
Timeline
Front of House Manager
AltaVita Senior Residences
08.2023 - Current
Server/Assistant Manager
Brookdale Senior Living
06.2022 - 07.2023
Package Handler
UPS
11.2021 - 02.2022
Breakfast Attendant
Best Western
06.2021 - 10.2021
Cashier/BOH
Shake Shack
03.2021 - 05.2021
Server
Frasier Meadows Retirement Home
04.2018 - 12.2021
High school diploma -
Fairview Highschool
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