Jaidyn Flowers
Jackson,MS
Summary
Organize and trustworthy applicant that excels at handling several responsibilities while maintaining an optimistic outlook. Ability to accept more responsibility in order to achieve group objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess
The Manship: Wood Fired Kitchen
08.2024 - Current
- Monitored seating areas and checked restrooms regularly to keep them spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
Cashier
Huey Magoos Chicken
06.2024 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Took orders at the drive-thru or front counter and accurately processed payments to provide guests with great service.
- Assisted customers with menu items and accurate order fulfillment.
Event Staff
Stadium People-Innovation-Stillwater, OK
10.2022 - Current
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Inspected tickets and customer IDs, checking for appropriate age requirements.
Server/General Manager
IHOP-Jackson, MS
12.2023 - 04.2024
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep the dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Barista
District Donuts Sliders Brew-Jackson, MS
07.2023 - 11.2023
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
Sale Coordinator
Modern Brokers of America-The Woodlands, TX
03.2023 - 05.2023
- I worked to build relationships with customers and built potential for additional sales.
- Built relationships with customers and the community to promote long term business growth.
- Developed, maintained, and utilized a diverse client base.
- Attended monthly sales meetings and quarterly sales trainings.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
Retail Associate
Goodwill Industries-Stillwater, OK
09.2021 - 12.2021
- Maintained a clean sales floor and straightened and faced merchandise.
- I checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
Meat Department Clerk
Crest Food Market-Edmond, OK
08.2021 - 12.2021
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Restocked products based on available inventories and customer demands.
- Consulted with customers to discuss available meats, different cuts, and quality options.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Wrapped, weighed, and filled product with efficiency to manage high volume of customers.
Hostess/Server
Applebee's-Natchez, MS
10.2020 - 08.2021
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Cross-trained to handle different restaurant roles, including bar, kitchen, and to-go stations.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
Education
B.A. in Psychology -
Oklahoma State University-Main Campus
Stillwater, OK12.2022
Diploma - undefined
Natchez Early College Academy
Natchez, MS06.2021
Associate in Arts - undefined
Lincoln Community College
Natchez, MS05.2021
Skills
- Event Planning
- Guest Engagement
- Complaint Handling
- Food Running
- Financial Management
- Scheduling
- Data Entry
- Cold calling expertise
- Recordkeeping
- Managerial skills
- Awareness to reactions
- Time Management
- Deadline-oriented
- Error Detection
- Organizational Skills
Certification
Driver's License, 06/01/21, 08/01/25
Assessments
- Food service: Customer situations, Proficient, 11/01/23, Identifying and addressing customer needs in a food service setting
- Warehouse shift leader, Proficient, 11/01/22, Supervising warehouse staff and maintaining safety and security standards
- Customer service, Proficient, 05/01/23, Identifying and resolving common customer issues
- Medical receptionist skills, Proficient, 05/01/23, Managing physician schedules and maintaining accurate patient records
- Front desk agent (hotel), Proficient, 05/01/23, Selecting hotel rooms based on requests and identifying errors in hotel data
- Retail customer service, Proficient, 09/01/23, Responding to customer situations in a retail setting
- Administrative assistant/receptionist, Proficient, 05/01/23, Using basic scheduling and organizational skills in an office setting
Personal Information
Willing To Relocate: Anywhere
Timeline
Hostess
The Manship: Wood Fired Kitchen
08.2024 - Current
Cashier
Huey Magoos Chicken
06.2024 - Current
Server/General Manager
IHOP-Jackson, MS
12.2023 - 04.2024
Barista
District Donuts Sliders Brew-Jackson, MS
07.2023 - 11.2023
Sale Coordinator
Modern Brokers of America-The Woodlands, TX
03.2023 - 05.2023
Event Staff
Stadium People-Innovation-Stillwater, OK
10.2022 - Current
Retail Associate
Goodwill Industries-Stillwater, OK
09.2021 - 12.2021
Meat Department Clerk
Crest Food Market-Edmond, OK
08.2021 - 12.2021
Hostess/Server
Applebee's-Natchez, MS
10.2020 - 08.2021
B.A. in Psychology -
Oklahoma State University-Main Campus
Diploma - undefined
Natchez Early College Academy
Associate in Arts - undefined
Lincoln Community College
Driver's License, 06/01/21, 08/01/25
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