Summary
Overview
Work History
Education
Skills
Timeline
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JAIDYN HARRINGTON

Lindon,UT

Summary

Goal-oriented Onboarding Manager with distinguished experience in SaaS industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving product adoption and activation. Committed to streamlining procedures while optimizing employee talent.

Overview

5
5
years of professional experience

Work History

Customer Onboarding Manager

Podium
10.2022 - Current
  • Executed smooth onboarding processes to help new customers set up Podium and receive value quickly.
  • Worked closely with customers answering questions, providing training, and addressing various concerns during onboarding process.
  • Reviewed onboarding processes regularly, identifying and correcting deficiencies.
  • Managed up to 50 customers working to move them through onboarding in 60 days.
  • Met or exceeded sales onboarding metrics and quotas to contribute to overall activation goals of company.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize retention potential.
  • Managed friendly and professional customer interactions.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.

Business Manager

Salty Squad
04.2019 - Current
  • Communicates with 300+ customers and vendors positively with particular attention to problem resolution.
  • As start-up business, created, managed, and executed business plan and communicated company vision and objectives to motivate staff.
  • Assisted with hiring process and training of new employees.
  • Manages online booking software and coordinates scheduling, payment, and logistics
  • Educates customers on operation of various boats and personal watercraft, troubleshooting, boating guidelines and rules.

Educator

Lululemon, Murray
11.2018 - 05.2021
  • Expert in creating world-class guest experiences in Lululemon stores.
  • Responsible for engaging and connecting with customers.
  • Learned, understood and educated customers on value and benefits of full range of innovative products.
  • Shares authentically about Lululemon community and culture.
  • Met sales quotas and increased value of each transaction by cross-selling, add-ons and recommending products.

Education

Bachelor of Science - Kinesiology

University of Utah
Salt Lake City, UT
05.2022

Skills

  • Account and Customer Relationship Management
  • Networking and Partnership Development
  • Consultative Sales Approach
  • Leadership and Motivating
  • Teamwork and Team Management
  • Problem-solving
  • Analytical and Critical Thinking
  • Computer Proficient

Timeline

Customer Onboarding Manager

Podium
10.2022 - Current

Business Manager

Salty Squad
04.2019 - Current

Educator

Lululemon, Murray
11.2018 - 05.2021

Bachelor of Science - Kinesiology

University of Utah

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JAIDYN HARRINGTON