Jaidyn McCown
Clarksville,TN
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
5
5
years of professional experience
Work History
VIP Hospitality Host
Pushing daisies
11.2022 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported needs of 50- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality
Pool Attendant
Wet Republic
03.2022 - 10.2022
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Checked side duty list for opening and closing procedures.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Monitored access to entry and exit points to avoid congregating.
- Oversaw sign-in logbooks to facilitate potential contact tracing.
- Moved umbrellas and lounge chairs at request of guests
- Conducted patrols to identify and help those in need of immediate care and assistance
VIP Hospitality Host
Hakkasan restaurant
11.2020 - 04.2021
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
VIP Hospitality Host
Circa sports pool
02.2019 - 01.2021
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Seated patrons based on guest preferences and seating availability.
Lead Hostess
Angry Crab Shack
01.2019 - 03.2020
- Take orders, Answer telephones and take transaction, Provide orders in timely manner
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High school diploma -
Sunrise Mountain High school
Las Vegas, NV06.2020
Skills
- People and customer service skills
- Time management
- Communication
- Ability to work in a fast paced environment
- Team work
- Pos systems, transactions, appointment coordinating
- Complaint Handling
- Dining Room Management
- Event Planning
- Server Support
- Food Running
- Reservations Management
- Bar & Beverage Terminology
- Menu Presentation
- Beverage Preparation
- Upselling
Timeline
VIP Hospitality Host
Pushing daisies
11.2022 - Current
Pool Attendant
Wet Republic
03.2022 - 10.2022
VIP Hospitality Host
Hakkasan restaurant
11.2020 - 04.2021
VIP Hospitality Host
Circa sports pool
02.2019 - 01.2021
Lead Hostess
Angry Crab Shack
01.2019 - 03.2020
High school diploma -
Sunrise Mountain High school
Similar Profiles
Wyatt CoxWyatt Cox
Kitchen Manager at The Garden Cafe at Crazy DaisiesKitchen Manager at The Garden Cafe at Crazy Daisies
Ethan NguyenEthan Nguyen
Photographer at Pushing PistonsPhotographer at Pushing Pistons
Lidia CruzLidia Cruz
Truck Dispatch /Office Administrator at Pushing Tonz IncTruck Dispatch /Office Administrator at Pushing Tonz Inc