Jaidyn Mills
Houston,TX
Summary
Dedicated and adaptable Operations Restaurant Manager with 6 years of experience in diverse hospitality roles. Proven track record in managing all aspects of restaurant operations, implementing effective sales strategies, and leading team development. With solid knowledge of recruiting and evaluation techniques, customer service principles, and financial management concepts. Commended for outstanding staff performance to boost company morale and productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant General Manager
FRNDS
Houston, TX
09.2023 - Current
- Oversee daily operations, ensuring budget compliance while forecasting and analyzing sales, labor, and profit
- Act as a key contact for clients, representing the company professionally and positively
- Manage the recruitment, training, and supervision of staff, maintaining stringent standards for maintenance, food production, hygiene, and cash control
- Responsibly address customer complaints and inquiries, while promptly reporting any safety or quality control issues
- Works closely with Reservation & Beverage managers to ensure events are set up and ready for opening times and that floor plans are complete
- Conducts meetings and supervises all staff for events to ensure all staff are aware of the specific event responsibilities and are in proper uniforms
- Coordinates and supervises set up, execution and breakdown of events.
- Managed daily operations of the store, including scheduling and supervising staff.
Restaurant Operations Manager
JOEY DTLA
Los Angeles, CA
07.2022 - 09.2023
- Orchestrated service operations, exceeding customer satisfaction benchmarks while maintaining budget, sales, and labor management
- Instituted incentive programs and sales tactics that enhanced business expansion and offered constructive guidance to both customer-facing and kitchen staff
- Promoted team growth emphasizing technical proficiency and execution, swiftly addressing maintenance concerns, service issues, and customer complaints with discretion and strong decision-making skills.
Operations Manager / Event Coordinator
Savoi Latin Bistro
New York, NY
12.2020 - 07.2022
- Managed all aspects of restaurant operations, ensuring adherence to established protocols and consistently delivering high-quality food and beverage service to maximize customer satisfaction
- Conducted strategic planning for both short-term and long-term events and sales, which included the development and implementation of marketing plans and objectives to promote sales
- Led hiring procedures, including interviewing potential candidates, contributing to the development of a competent and effective workforce.
Guest Services Manager
Wells Fargo
New York, NY
03.2017 - 06.2020
- Oversaw a customer-centric service team, implementing effective policies and strategies that drove mission alignment and increased overall service quality
- Administered the budget for the customer support department, while also handling complex customer problems, ensuring a seamless customer experience
- Conducted performance evaluations and established team development plans, aligning with market goals and sales thresholds to maximize team performance.
Education
Bachelors Degree in Business Management, Hospitality Management -
Borough of Manhattan Community College
01.2017
Skills
- Time Management
- Finance & Budget Management
- Strong Communication & Interpersonal Skills
- Microsoft/IOS
- Excel / Google Docs
- Strong Communication Skills
- Customer Service Skill Development
- Knowledge of HR Policies and Procedures
- Food Safety and Sanitation Knowledge
- Conflict Resolution
- Financial Management
- Marketing and Promotions
- Inventory Control
- Menu Development
- Business Development
- Operations Management
- Sales Coaching & Forecasting
- Customer Relationship Management (CRM)
- Training and Development Skill
Certification
- CPR & AED
- NYC Food Safety Certified
- Food Handler & TABC
- Food Managers Certification
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Assistant General Manager
FRNDS
09.2023 - Current
Restaurant Operations Manager
JOEY DTLA
07.2022 - 09.2023
Operations Manager / Event Coordinator
Savoi Latin Bistro
12.2020 - 07.2022
Guest Services Manager
Wells Fargo
03.2017 - 06.2020
- CPR & AED
- NYC Food Safety Certified
- Food Handler & TABC
- Food Managers Certification
Bachelors Degree in Business Management, Hospitality Management -
Borough of Manhattan Community College
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