Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaidyn Monroe

Phoenix,AZ

Summary

Punctual and honest worker with solid background in retail] environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Has a proven track record in managing cashier operations and providing top-tier customer service. Known for fostering team collaboration and consistently achieving operational goals. Reliable and adaptable, skilled in cash handling, inventory management, and resolving customer issues.

Overview

3
3
years of professional experience

Work History

Head Cashier

Lowe's
10.2024 - Current
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Educated employees on register use, merchandising, and customer service.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Assisted in inventory management, ensuring product availability and accurate pricing for customers.

Cashier

Lowes
07.2024 - 10.2024
  • Welcome customers entering the store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses..
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

General Merchandiser

Target
08.2023 - 07.2024
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
  • Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
  • Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
  • Communicated effectively with colleagues at all levels of the organization, fostering teamwork and promoting a positive work atmosphere.
  • Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and exceeding expectations whenever possible.
  • Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
  • Conducted regular price audits to maintain accurate pricing information for all products on display.
  • Ensured timely replenishment of stock on shelves by coordinating with inventory management teams.
  • Executed revised sales plans and reset zones to incorporate new merchandise.

Style Consultant

Target
06.2022 - 08.2023
  • Greeted all guests with warm smile and asked open-ended questions to better understand his or her needs.
  • Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
  • Increased customer satisfaction by providing personalized style consultations and recommendations.
  • Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
  • Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
  • Enhanced store sales by creating visually appealing merchandise displays to showcase current trends.

Education

High School Diploma -

Flagstaff High School
Flagstaff, AZ
05.2022

Skills

  • Order Fulfillment
  • Customer Service
  • Merchandising and Display
  • Refunds and exchanges
  • POS Systems
  • Cash handling
  • Stock replenishment

Timeline

Head Cashier

Lowe's
10.2024 - Current

Cashier

Lowes
07.2024 - 10.2024

General Merchandiser

Target
08.2023 - 07.2024

Style Consultant

Target
06.2022 - 08.2023

High School Diploma -

Flagstaff High School

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