Receptionist
Jaidyn Thurman
Swla Childrens Clinic
Spring,TX
5
years of professional experience
1
Certification
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Work History
Receptionist
6 Months- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Deputy Clerk Criminal
7 Months- Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
- Prepared and executed official documents in Clerk's absence to facilitate timely transactions and departmental functions.
- Maintained mutually beneficial relationships with external partners and vendors to facilitate efficient operations.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Interacted with customers by phone, email or in-person to provide information.
- Reviewed order data to verify transactions and shipping dates.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Handled client correspondence and tracked records to foster office efficiency.
- Supported staff on special assignments and ad hoc projects.
HOSTING
3 Years 6 Months- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Used cash registers and credit card machines to cash out customers.
- Recorded available tables after seating each party using specialized seating software.
- Documented reservations and communicated changes to guests.
- Checked and restocked server areas and organized and got change for front counter.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma
Skills
Computer Proficiency
Positive Attitude and Energetic
Greeting and Seating Clients
Visitor and Customer Relations
Customer Complaint Resolution
Data Entry and Database Software
Data Research and Analysis
Appointment Booking
Call Transfers
Telephone Answering
Patient Appointment Management
Visitor Monitoring
Making Appointments
Administrative and Clerical Support
Patient Benefits Confirmation
Organization and Efficiency
Certification
- Certified PASSPORT AGENT
Timeline
Receptionist
Swla Childrens Clinic
07.2022 - 01.2023Read More
Deputy Clerk Criminal
Calcasieu Parish Clerk Of Court
01.2022 - 08.2022Read More
HOSTING
Joes Pizza &pasta
01.2018 - 07.2021Read More
Parkview Baptist
High School Diploma
Read More