Jaien Shrew
West Jordan,UT
Overview
6
6
years of professional experience
Work History
Chat Support Representative
Alorica
Salt Lake City, UT
12.2023 - 03.2024
- Evaluated customer feedback to identify areas of improvement for the company's services.
- Provided technical assistance to customers through online chat or telephone support.
- Monitored chat queues for incoming requests from customers requiring assistance.
- Responded to customer inquiries regarding Apple products when their Apple card was connected.
- Ensured customers were always on the latest updated IOS by troubleshooting any issues.
- Generated sales by offering discounts to first-time buyers on a wide range of products.
- Close account when account holder requested.
- Discuss their credit increase.
- Request credit increase.
- Developed and facilitated Apple card applications for customers.
- Identified the most convenient store location for customers to return products.
Customer Service Email Specialist
Optum Financial
Draper, UT
08.2021 - 06.2022
- Create approval letters or disapproval letter.
- Contacted medical teams for patients' disability verification and approval.
- Proactively communicated with insurance providers to address patient concerns and negotiate transportation cost
- Provided timely responses to customer inquiries about financial products and services.
- Processed applications for life insurance policies in a timely manner.
Customer Service Representative
Ken Garff
Draper, UT
05.2021 - 08.2021
- Provided courteous customer service at all times during transportations services.
- Communicated regularly with dispatchers regarding routes and schedules.
- Assisted in loading and unloading cargo from the vehicle as necessary.
- Maintained detailed logs of all trips taken, including destination, mileage, fuel consumption, and hours worked.
- Responded to customer complaints in a timely manner.
- Demonstrated knowledge of local area roads, landmarks, and traffic patterns.
Disability Advocate
MedData
Draper, UT
12.2019 - 05.2020
- Maintained accurate records of client interactions and progress notes.
- Drafted letters or emails advocating on behalf of clients when needed.
- Conducted research on disability-related legislation, policies, and resources.
- Asked questions regarding source of income.
- Participated in conversations regarding SSI SSDI.
- Created application for SSI and SSDI.
- Print letters regarding why the customer was declined for SSI or SSDI.
- Contacted counselor to verify patient's medical conditions in order to compare information provided with our team's knowledge and determine accuracy.
- Organize letters by states.
Virtual Customer Service Representative
Willis Towers Watson
Draper, UT
07.2019 - 10.2019
- Responded to customer inquiries via telephone, email and chat.
- Followed up on existing accounts to ensure satisfactory resolution of any outstanding inquiries.
- Processed orders, forms, applications and requests in accordance with established procedures.
- Maintained a high level of professionalism when interacting with customers.
- Contacted employer for employee work ID to complete insurance applications.
- Successfully obtained approval for employer ID number to begin application process.
- Utilized printing equipment to create forms for welcoming letter.
Customer Service Representative
Health Equity
Draper, UT
12.2018 - 12.2018
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Engaged in discussions with employers to determine insurance application deadlines.
- Contacted email team for employee requested out-of-state doctors' coverage pdf.
- Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
Freight Handler
United States Postal Service, USPS
Salt Lake City, UT
09.2018 - 12.2018
- Prepared bills of lading, invoices, labels, shipping documents. Enhanced efficiencies and effectiveness as required.
- Monitored inventory levels to ensure timely restocking of supplies.
- Monitored inventory levels to ensure adequate stock is available for shipment.
- Collaborated with other departments on projects related to freight handling activities.
- Maintained accurate records of all incoming and outgoing goods.
- Verified accuracy of product codes before loading into containers or vehicles.
- Received incoming orders by verifying counts against purchase orders.
Education
High School Diploma -
West Jordan High
8136 2799 W 06-2014
Skills
- Active listening
- Multi-tasking
- Team player
- Strong communication skills
- Multi-line phone talent
- 10 key
- Microsoft words
- Very organized
- Good with working with no supervision
Timeline
Chat Support Representative
Alorica
12.2023 - 03.2024
Customer Service Email Specialist
Optum Financial
08.2021 - 06.2022
Customer Service Representative
Ken Garff
05.2021 - 08.2021
Disability Advocate
MedData
12.2019 - 05.2020
Virtual Customer Service Representative
Willis Towers Watson
07.2019 - 10.2019
Customer Service Representative
Health Equity
12.2018 - 12.2018
Freight Handler
United States Postal Service, USPS
09.2018 - 12.2018
High School Diploma -
West Jordan High