Jaier Edwards
San Diego,CA
Summary
Performance driven Customer Service Professional with 3 years of leadership experience in providing exceptional customer support. Excellent communication and problem solving skills. Flexible and reliable self starter with a strong ability to multitask and prioritize time and tasks effectively. Dedicated to building teams that succeed.
Overview
4
4
years of professional experience
Work History
Line Operator
Temporary Agency
Fort Worth, TX
08.2022 - 07.2023
- Maintained a clean and safe work environment by following all safety protocols.
- Operated multiple pieces of equipment simultaneously during peak times of operation.
- Loaded and unloaded items from machines, conveyors and conveyances.
- Kept line material levels within required levels to meet production goals.
- Produced quality products by palletizing, packaging and assembling finished items.
- Used hand trucks and forklifts to unload, load and transport items.
Customer Service Supervisor
Zips Car Wash
Fort Worth, TX
08.2021 - 08.2022
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Answered phone calls and responded to questions and concerns.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
Customer Service Assistant Supervisor
Take 5 Car Wash
Fort Worth, TX
01.2020 - 08.2021
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
Customer Service Representative
Five Below
Fort Worth, TX
10.2019 - 01.2020
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma -
Watson High School
Fort Worth, TX05-2021
Skills
- Customer Service
- Communication Skills
- Active Listening
- Issue and Complaint Resolution
- Professionalism
- Point of Sale Systems
- Attention to Detail
- Adaptability
Timeline
Line Operator
Temporary Agency
08.2022 - 07.2023
Customer Service Supervisor
Zips Car Wash
08.2021 - 08.2022
Customer Service Assistant Supervisor
Take 5 Car Wash
01.2020 - 08.2021
Customer Service Representative
Five Below
10.2019 - 01.2020
High School Diploma -
Watson High School
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