Jaihlen Cooper
Surprise,AZ
Summary
Diligent professional with proven knowledge of peer counseling, program development, and recruitment. Aiming to leverage abilities to successfully fill the role on the team. Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, Can be relied upon to help the team achieve its goals. An adaptable worker with knowledge of classroom management, course design, and curriculum development. Compassionate Financial Aid Officer with 5+ years of helping students reach their full potential through education. Eager to connect prospective applicants with underutilized governmental and private aid programs. Dedicated to enhancing institutions' incoming student body diversity by maximizing financial contributions for deserving students. Talented administrative and customer service professional knowledgeable about financial aid. Excellent problem-solving, relationship-building, and communication skills. Offering 10+ years of related experience. Successful at working with students and families to examine options, complete paperwork and pursue financial assistance for education. Familiar with required documentation and proficient in Microsoft Word, Microsoft Excel, HCM, Oracle, Peoplesoft, Salesforce, CRM, Workday, all Microsoft properties, and Adobe.
Overview
15
15
years of professional experience
Work History
Financial Aid Processor
Maricopa Verification Processing Center
01.2024 - Current
- Efficiently process financial aid applications and documents to ensure timely disbursement of funds to eligible students to thousands of students throughout the district.
- Maintain accurate and up-to-date records of financial aid transactions and communicate effectively with students and families regarding their financial aid status
- Stay current with federal and state regulations related to financial aid programs, and ensure compliance with all applicable laws and guidelines
- Collaborate with other departments and stakeholders to assess and improve financial aid processes, identify areas for efficiency, and implement necessary changes
- Provide exceptional customer service by promptly addressing inquiries and concerns from students, families, and colleagues, while maintaining confidentiality and professionalism at all times.
- Contributed to the creation of an annual report detailing the distribution of various forms of institutional funding among eligible students over periods specified therein.
- Resolved discrepancies between reported income and actual documentation through thorough investigation and communication with families.
- Managed over 100 students of high volumes of incoming inquiries regarding the status of financial aid applications, providing prompt responses that maintained satisfaction levels among applicants.
Office Coordinator for the Deans Office
Arizona State University
05.2022 - 01.2024
- Provides exceptional customer service as the main point of contact for the Deans, promptly and professionally addressing inquiries in person, over the phone, via voicemail, and through email
- Efficiently coordinates appointments for students and prospective students across multiple colleges, effectively managing calendars for advisors, student workers, and other support staff to ensure high service standards are maintained
- Possesses extensive knowledge about ASU and its West/Downtown campus, enabling the ability to effectively handle frontline questions and concerns from students, ASU partners, and the community, promptly reporting any escalated situations to the supervisor
- Demonstrates strict adherence to FERPA guidelines by maintaining accurate and detailed records, ensuring confidentiality and privacy of student information
- Collaborates harmoniously with academic units and services throughout the university, fostering a comprehensive student support system and promoting a positive working environment
- Additionally, proficiently compiles specialized reports or studies that involve complex or technical data, extracting information and performing necessary calculations with precision.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Organized company meetings and scheduling for the 5+-employee team.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
ASU 101 INSTRUCTOR
Arizona State University
05.2022 - 01.2024
- Guiding over 30 students in one classroom through the unfamiliar territory of college, offering valuable resources and teaching methods to enhance their academic growth and development in all their classes, both in the present semester and future semesters
- Demonstrating exceptional ways for students to expand and evolve within and beyond the confines of the classroom, fostering their overall personal and professional development
- Leading by example, providing students with the necessary tools and knowledge to excel academically, and encouraging them to apply these skills to their future endeavors
- Creating a supportive and nurturing environment that enables students to thrive academically, fostering a sense of confidence and self-assurance in their abilities
- Equipping students with the necessary skills and mindset to embrace challenges and overcome obstacles, preparing them for success not only in their academic pursuits but also in their future careers
- Serving as a mentor and role model, instilling in students a strong work ethic, a passion for continuous learning, and a commitment to their own growth and development.
Student Services Coordinator
Arizona State University
05.2022 - 01.2024
- Executed serve-con which held over 500 people not including staff for freshman initiation to the college
- Collaborating with different colleges to ensure students are successful inside the classroom, and outside as well
- Coordinated academic advising services to help students select appropriate courses and maintain progress toward degree completion.
- Advising, and coaching students with personal, financial, professional, and academic matters
- Coordinate, and execute Family & Student Orientations
- Provided the summer success experience
- Promoted university by participating in community, state, and national events and meetings and by developing partnerships with industry and secondary education institutions
- Analyzed student performance data to create school improvement plans
- Advised students on course selection and career decision issues
- Coordinated teaching assignments and room assignments to verify the optimum use of buildings and equipment
- Prepared reports on academic or institutional data
- Recruited, hired, trained, and terminated departmental personnel
- Directed, coordinated, and evaluated activities of personnel, including support staff engaged in administering academic institutions, departments, or alumni organizations.
- Enhanced student engagement by implementing innovative academic support initiatives and programs.
Director of Housing
Compass Rose
02.2022 - 05.2022
- Researched and analyzed member or community needs to determine program directions and goals
- Participated in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits
- Spoke to community groups to explain and interpret agency purposes, programs, and policies
- Established and maintained relationships with other community agencies and organizations to meet community needs and avoid duplication of services
- Evaluated staff, volunteer, and community training programs
- Prepared grant applications, seeking funding from public or private sources to support program objectives
- Recruited, interviewed, and hired volunteers and staff
- To students living in dorms
- Setting, and completing workshops, and events for students
- Purchase Reconsolidation, and achieved higher knowledge of using Procurement cards
- Proactively monitored students and staff
- Knowing how to escalate situations if circumstances require it
- Provided new expressive sessions for students (Chill & Chat)
- Observed students to detect and report unusual behavior
- Developed and coordinated educational programs for residents
- Compiled information such as residents' daily activities and quantities of supplies used to prepare required reports
- Supervised students' housekeeping work to verify completion.
- Negotiated contracts with vendors, maximizing value while maintaining high-quality products and services.
- Maintained housing office systems and focused on a web-based housing occupancy management system.
Qualifying Specialist
Grand Canyon University
01.2021 - 02.2022
- Helping prospective students, and enrolling in classes
- Managed over 30-50 calls a day.
- Provided and executed customer service
- Advised students through their prospective goals and careers
- Demonstrated great interpersonal skills during multiple encounters with students
- Facilitated a challenging and supportive learning environment about college success for first-year college students
- Utilized tools to analyze data and recommend solutions
- Assisted in troubleshooting and resolving safety, service, and operational issues
- Developed processes to collect and store data for future use
- Acted as a liaison between clients and the company to foster strong relationships
- Monitored tapes or digital recordings to identify the source of losses.
- Developed strong client relationships through consistent communication and attentive service.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Followed all company policies and procedures to deliver quality work.
Student Ambassador
Estrella Mountain Community College
03.2017 - 05.2019
- Helped promote an engaging experience for all students on campus
- Skilled Collaborator
- Advise and show students resources available to them throughout their semester at Estrella Mountain
- Promoted education as a foundation for success.
- Led campus tours for prospective students every semester.
- Collaborated with other departments to promote student engagement.
- Participated in university marketing campaigns by providing testimonials and sharing personal experiences through various forms of media, including social media, print materials, and videos.
- Assisted admissions office staff with administrative tasks such as data entry, mailings, and event planning to help streamline processes.
Education
Bachelor of Arts in Liberal Candidate -
Arizona State University
Phoenix, AZ01.2026
Associate of Arts -
Estrella Mountain Community College
Goodyear, AZ01.2019
High School Diploma -
Ironwood Highschool
Glendale, AZ01.2016
Skills
Organized
Flexible
Team Player
Motivated
Innovating
Needs Assessment
Report Writing
Student Services
Positive Reinforcement Strategies
Deadline-oriented
Activity Organization
Transition Coordination
References
- Herschel Jackson, Director Of Student Life, Estrella Mountain Community College, 480-435-4674, Herschel.Jackson@estrellamountain.edu
- Vernon Morris, Associate Dean Knowledge Enterprise and Strategic Outcomes, Arizona State University, Vernon.Morris@asu.edu
- Judith Robles, Dean Of Students, Arizona State University, Judith.Robles@asu.edu
Timeline
Financial Aid Processor
Maricopa Verification Processing Center
01.2024 - Current
Office Coordinator for the Deans Office
Arizona State University
05.2022 - 01.2024
ASU 101 INSTRUCTOR
Arizona State University
05.2022 - 01.2024
Student Services Coordinator
Arizona State University
05.2022 - 01.2024
Director of Housing
Compass Rose
02.2022 - 05.2022
Qualifying Specialist
Grand Canyon University
01.2021 - 02.2022
Student Ambassador
Estrella Mountain Community College
03.2017 - 05.2019
Bachelor of Arts in Liberal Candidate -
Arizona State University
Associate of Arts -
Estrella Mountain Community College
High School Diploma -
Ironwood Highschool