Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaila Dodson

Alpharetta,GA

Summary

Dedicated and detail-oriented customer service professional with extensive experience in fast-paced environments. Known for excellent team collaboration and problem-solving skills. Proven ability to ensure cleanliness, safety, and efficiency. Motivated to contribute to company success through high-quality service and operational excellence.

Overview

10
10
years of professional experience

Work History

Server

Waffle House Restaurant
06.2024 - Current
  • Provided exceptional customer service by greeting guests, taking orders, and delivering food and beverages promptly.
  • Ensured guest satisfaction by addressing concerns and providing personalized recommendations.
  • Maintained a clean and organized dining area, including setting and clearing tables, and assisting with kitchen cleanup.
  • Handled cash transactions accurately, processed payments, and balanced the cash register at the end of each shift.
  • Collaborated with kitchen staff to ensure timely and accurate order preparation and delivery.
  • Adhered to all safety and sanitation guidelines to maintain a safe dining environment.
  • Assisted in training new staff members, providing guidance on company policies and service standards.
  • Demonstrated strong teamwork skills by supporting colleagues during busy shifts and contributing to a positive work environment.

Office Administrative Assistant

Techedge Solutions Group LLC
02.2014 - Current
  • Enhanced executive's productivity by managing schedules, organizing meetings, and overseeing correspondence.
  • Streamlined communication for better efficiency between executive and team members by acting as a liaison.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Customer Service Representative

T-Mobile
05.2021 - 01.2024
  • Enhanced customer satisfaction by promptly addressing and resolving issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Streamlined processes for improved efficiency in handling customer inquiries.
  • Managed approximately 40 incoming calls per day from customers.
  • Decreased response time by implementing an effective ticketing system for customer support requests.
  • Boosted customer retention with exceptional service and timely resolution of concerns.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

Associate in Information Technology -

Strayer University
Washington, DC
05.2026

GED -

City College of Chicago
Chicago, IL
05.2015

Skills

  • Safety and Security Awareness
  • Team Collaboration
  • Attention to Detail
  • Basic Digital Literacy
  • Problem Solving
  • Customer Service Excellence
  • Operational Efficiency
  • Equipment Operation
  • Physical Stamina
  • Positive Attitude
  • Customer Service Excellence

Timeline

Server

Waffle House Restaurant
06.2024 - Current

Customer Service Representative

T-Mobile
05.2021 - 01.2024

Office Administrative Assistant

Techedge Solutions Group LLC
02.2014 - Current

Associate in Information Technology -

Strayer University

GED -

City College of Chicago

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Jaila Dodson