Jaila Lago
Miami
Summary
Detail-oriented and bilingual Administrative Professional with hands-on experience in customer communication, office management, invoicing, and project estimating. Proven track record in high-volume retail and office settings, demonstrating strong multitasking, organizational, and problem-solving abilities. Dedicated to maintaining operational efficiency and exceptional client service.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Estimator & Administrative Assistant
RTI Roofing
03.2026 - Current
- Prepared precise roofing estimates and calculated project costs for prospective clients, facilitating informed decision-making.
- Served as the primary point of contact for clients regarding project updates and estimate inquiries.
- Generated and managed customer invoices, ensuring accuracy and timely processing to enhance client satisfaction.
- Maintain comprehensive project files and digital administrative documentation.
- Supported daily office workflow and delivered exceptional customer service, fostering positive relationships with clients and stakeholders.
Seasonal Cashier
Burlington
11.2025 - 01.2026
- Delivered friendly, efficient customer service, enhancing customer satisfaction in a high-volume retail environment.
- Processed cash and credit card transactions accurately, contributing to accurate sales reporting and customer trust.
- Assisted customers with product inquiries, returns, and effective issue resolution.
- Collaborated with team members to maintain organized work areas, supporting overall operational efficiency and customer experience.
Office Assistant / Administration
JL All Roofing
01.2024 - 08.2025
- Managed high-volume incoming phone calls and efficiently scheduled client appointments to enhance customer service.
- Managed high-volume incoming phone calls and scheduled client appointments efficiently.
- Performed precise data entry and organized office filing systems, improving accessibility of information for staff.
- Coordinated daily office operations, balancing multiple administrative tasks with minimal supervision to ensure smooth workflow.
Education
High School Diploma -
Dade Prep
08.2021 - 03.2025
Skills
- Cost Analysis
- Budget Management
- Invoicing
- Data Entry
- Appointment Scheduling
- File Management
- Office Coordination
- Project Management Tools
- Bilingual Customer Support
- Time Management
- Multitasking
- Organization
- Team Collaboration
- Conflict Resolution
- Attention to Detail
Languages
- English
- Spanish
Skills And Competencies
- English
- Spanish
Timeline
Estimator & Administrative Assistant
RTI Roofing
03.2026 - Current
Seasonal Cashier
Burlington
11.2025 - 01.2026
Office Assistant / Administration
JL All Roofing
01.2024 - 08.2025
High School Diploma -
Dade Prep
08.2021 - 03.2025