Summary
Overview
Work History
Education
Skills
Certification
Education and Training
Assessments
Timeline
Generic

Jaila Parker

Leesville,LA

Summary

Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in cash handling, and customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Waitress

El Viejo Tony’s Mexican Bar & Grill
10.2024 - 04.2025
  • Provided exceptional customer service, ensuring guest satisfaction and repeat patronage.
  • Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
  • Collaborated with kitchen staff to synchronize food orders and expedite service delivery.
  • Trained new team members on restaurant policies, menu items, and customer engagement techniques.

Waitress

El Viejo Tony’s Mexican Bar & Grill
DeRidder, Louisiana
04.2023 - 01.2024
  • Processed payments accurately using cash registers or POS systems.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Greeted customers and provided menus.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.

Waitress/Hostess

The Stadium Restaurant
DeRidder
10.2021 - 07.2023
  • Tasked with greeting and seating guests in a timely and welcoming way
  • Handling cash and card transactions as well as checks
  • Maintaining a clean working environment by making sure all tables were wiped down according to sanitation standards, making sure the floors were swept and clear at all times, and vacuuming/mopping when necessary.

Service Department Cashier

Navarre JRDC
Sulphur
05.2020 - 09.2020
  • Tasked with answering phone calls from customers (accepting payments, answering questions, transferring calls, making appointments) and providing great customer support
  • Was responsible for all cash or card transactions that happened within the dealership
  • Was expected to keep my office space and waiting area clean and up to company standards
  • Also was expected to adhere to the CDC Guidelines on COVID and the company's COVID 19 policy.

Service Department Cashier

Navarre Chevrolet
Sulphur, Louisiana
01.2018 - 08.2018
  • Answered customer inquiries regarding store policies and procedures.
  • Resolved customer complaints professionally in accordance with company policy.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Worked closely with front-end staff to assist customers.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Followed company security procedures for handling large sums of money.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Issued receipts, refunds, credits or change due to customers.

Education

College Degree in General Studies -

SOWELA Technical Community College
07.2024

High school diploma -

Dequincy High School
05.2018

Skills

  • Customer Service
  • POS Systems
  • Returns processing
  • Drawer balancing
  • Cash Handling
  • Sales expertise
  • Organizational abilities
  • Proficient in Microsoft Word
  • Proficient in Microsoft Office
  • Written and verbal communication

Certification

  • Food Handler Certification
  • Driver's License
  • Driver's License, 07/01/21, 09/01/27

Education and Training

false

Assessments

  • Basic attention to detail, Proficient, 08/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
  • Verbal communication, Highly Proficient, 08/01/21, Speaking clearly, correctly, and concisely

Timeline

Waitress

El Viejo Tony’s Mexican Bar & Grill
10.2024 - 04.2025

Waitress

El Viejo Tony’s Mexican Bar & Grill
04.2023 - 01.2024

Waitress/Hostess

The Stadium Restaurant
10.2021 - 07.2023

Service Department Cashier

Navarre JRDC
05.2020 - 09.2020

Service Department Cashier

Navarre Chevrolet
01.2018 - 08.2018

College Degree in General Studies -

SOWELA Technical Community College

High school diploma -

Dequincy High School

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