Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jaila Smith

ShipDock Learning Ambassador and PG
Baton Rouge,US
Jaila Smith

Summary

Passionate about team leadership and development. Maintains high standards of order accuracy and focuses on continuous process improvements. Demonstrates strong commitment to service quality, excels in troubleshooting misplaced shipments and resolving outbound order inaccuracies. Possesses expertise in warehouse communication and efficiency, enabling effective multitasking in high-volume environments and problem-solving under tight deadlines. Utilizes versatile skills in project management, problem-solving, and collaboration to be instrumental in quality control collaboration, mentoring, and team development. Recognized for adaptability and a proactive approach, brings a fresh perspective to deliver effective solutions for success. Experienced with coordinating and managing outbound logistics processes, ensuring smooth and timely operations. Utilizes effective problem-solving techniques and team collaboration to maintain high standards of service. Track record of implementing efficient workflow strategies that enhance productivity and accuracy. Professional in supply chain and logistics, consistently delivering high-quality results in outbound operations. Known for improving order processing efficiency and reliability through effective teamwork and adaptable strategies. Dependable collaborator with strong communication and organizational skills valued by employers. Experienced with delivering comprehensive training programs that enhance team capabilities and performance. Utilizes effective communication and mentoring techniques to ensure thorough understanding of material. Track record of fostering collaborative and adaptable learning environments. Professional with strong background in learning and development, ready to elevate team performance and foster growth. Adept at designing engaging training programs, facilitating effective learning sessions, and utilizing innovative educational tools. Known for strong collaboration, adaptability, and delivering impactful results. Skills include curriculum development, instructional design, and effective communication. Educational professional with history of facilitating impactful training sessions. Proven ability to enhance team performance through effective communication and tailored learning approaches. Known for fostering collaborative environments and adapting to evolving needs, ensuring consistent and reliable support. Personable Learning Assistant with solid background providing support and assistance to students, teachers and administrators in classroom settings. Skilled in creating engaging lesson plans and providing one-on-one guidance to students. Strong organizational skills and dedicated to helping students succeed. Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.

Overview

11
years of professional experience

Work History

Amazon Fulfillment Center BTR1

Outbound Associate, Learning ambassador, Pg
06.2024 - Current

Job overview

  • Reduced delays by [Percentage]
  • Packed and labeled shipments
  • Worked closely with the quality control department
  • Processed orders for [Product Type]
  • Resolved shipment discrepancies
  • Mentored a team of [Number] associates
  • Coordinated with the warehouse team
  • Minimized manual errors by [Percentage]%
  • Improved transparency
  • Cut product loss by [Percentage]
  • Minimized shrinkage during the outbound process
  • Reduced delays by [Percentage]
  • Packed and labeled shipments
  • Trained [Number]-person team in using [Software]
  • Achieved a [Percentage]% reduction in dispatch errors
  • Provided real-time updates to customers
  • Handled sensitive materials

Comfort Keepers Home Care

CNA
08.2022 - 01.2025

Job overview

  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.

Walmart Supercenter

Loss Prevention Associate/Overnight Stocker and Receiver
05.2014 - 12.2024

Job overview

  • Addressed internal and external theft
  • Led to early detection of potential theft incidents
  • Worked closely with local law enforcement
  • Identified trends in loss prevention
  • Analyzed detailed loss prevention reports
  • Enhanced surveillance footage review
  • Mentored junior loss prevention staff
  • Trained employees on customer service techniques
  • Improved employee awareness
  • Maintained security camera systems
  • Collaborated with HR to implement background checks
  • Reduced theft by engaging potential shoplifters
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maintained effective team member communication.
  • Scanned, recorded and verified received inventory during regular shipments.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
  • Maximized sales floor appeal with timely merchandise replenishment and presentation.
  • Assisted in training new Stocking Associates, sharing best practices and relevant experience.
  • Ensured accurate labeling of merchandise through meticulous attention to detail during the stocking process.
  • Consistently met or exceeded productivity goals while ensuring compliance with safety guidelines.
  • Completed floor replenishment to guarantee customer satisfaction and size availability.
  • Expedited the unloading process from delivery trucks, minimizing delays in product availability on the sales floor.
  • Promoted a positive shopping environment through friendly interactions with customers and providing efficient assistance when needed.
  • Participated in regular team meetings to discuss performance metrics, operational improvements, and upcoming initiatives or promotions.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Maintained store assets with effective loss prevention strategies.
  • Followed orders precisely for correct items, sizes and quantities.
  • Recorded daily activities for inventory control.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.

Big Lots Stores, Inc.

Cashier
10.2013 - 01.2015

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.

Education

Baton Rouge Community College
Baton Rouge, LA

Associate of Science from Nursing
01.2026

University Overview

  • Honoree of Baton Rouge community College
  • 3.0 GPA

Skills

  • Maintained high standards of order accuracy
  • Focused on continuous process improvements
  • Maintained service quality
  • Troubleshot misplaced shipments
  • Focused on resolving outbound order inaccuracies
  • Warehouse communication and efficiency
  • Problem-solving under tight deadlines
  • Multitasking in high-volume environments
  • Quality control collaboration
  • Mentoring and Team Development
  • Complaint resolution and troubleshooting
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Problem-solving abilities
  • Team leadership
  • Effective communication
  • Goal driven
  • Order taking

Timeline

Outbound Associate, Learning ambassador, Pg

Amazon Fulfillment Center BTR1
06.2024 - Current

CNA

Comfort Keepers Home Care
08.2022 - 01.2025

Loss Prevention Associate/Overnight Stocker and Receiver

Walmart Supercenter
05.2014 - 12.2024

Cashier

Big Lots Stores, Inc.
10.2013 - 01.2015

Baton Rouge Community College

Associate of Science from Nursing
Jaila SmithShipDock Learning Ambassador and PG