Jaila Stokes
Washington,DC
Summary
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills. Resourceful Agent communicates effectively with diverse audiences. Accomplished Agent possessing exceptional management and people skills. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
3
3
years of professional experience
Work History
Helpline Agent
The Midtown Group
Washington, DC
09.2021 - 04.2022
- Informed clients of policies and procedures.
- Resolved caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls.
- Answered numerous calls per day.
- Processed numerous applications for disaster related help
- Noted applicants files for case worker to view
- Handled and resolved customer complaints
Sales Associate
AT&T
Capitol Heights, MD
11.2018 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Processed product returns and assisted customers with other selections.
Education
Prince George's Community College
Upper Marlboro, MD12.2022
Skills
- Resource Allocation
- Critical Thinking
- Conflict Resolution
- Clear Communication
- Professional Networking
- Time Management
- Stress Management
- Agent Support
- Active Listening
- Speaking
- Microsoft Office
- Reading Comprehension
Timeline
Helpline Agent
The Midtown Group
09.2021 - 04.2022
Sales Associate
AT&T
11.2018 - 08.2021
Prince George's Community College
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