Jailah N. Dudley
Apopka,FL
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
Publix
06.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured and compounded medications following standard procedures.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Cashier
Publix
01.2021 - 06.2023
- Greet and assist customers
- Weigh, scan, and package groceries
- Handle cash and operate terminal
- Clean work area.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Science - Nursing
Valencia College
Orlando, FL05.2026
Associate of Arts - General Studies
Valencia College
Orlando, FL03.2023
High School Diploma -
Apopka High School
Apopka, FL05.2023
Skills
- Drug Storage
- Procedures Patient Education
- Team Collaboration
- Pharmacy Records Management
- Patient Confidentiality
- Labeling Prescriptions
- Quality Assurance and Control
- Stocking Shelves
- Advanced Math Skills
- Assisting Pharmacists
- Microsoft Outlook
- Microsoft Excel
- Answering Customer Questions
- Supporting Pharmacy Operations
- Resolving Customer Issues
- Microsoft Office
- Fill Orders
- Restock Shelves
- Information Documentation
- Reviewing Patient Information
- FDA and HIPAA Compliance
- Typing Medication Labels
- Payment Processing
- Cash Register Operation
- Proper Labeling Procedures
- FDA Drug Safety Guidelines
Certification
- Child Development Associate (CDA) Certification
- Pharmacy Technician Certification
Additional Information
- AWARDS & HONORS - Presidents & Dean's List at Valencia College 08/2019-12/2022 A-B Honor roll 08/2019-12/2022 Top 10% of the 2023 Class 08/2021-Present Apopka High Cheer Coach 2019-2020 Apopka High School Darter Award 2021-2022 Junior Varsity Athletic Cheer Award 2020-2021
Timeline
Pharmacy Technician
Publix
06.2023 - Current
Cashier
Publix
01.2021 - 06.2023
Associate of Science - Nursing
Valencia College
Associate of Arts - General Studies
Valencia College
High School Diploma -
Apopka High School
Similar Profiles
Nicholas WilsonNicholas Wilson
Assistant Grocery Manager at PublixAssistant Grocery Manager at Publix
Andrew HarrisAndrew Harris
Cashier/Front End Service Clerk at PublixCashier/Front End Service Clerk at Publix
Laine 'Callaway' CookLaine 'Callaway' Cook
Produce Clerk at PublixProduce Clerk at Publix
Galvin HamiltonGalvin Hamilton
Clerk at PublixClerk at Publix
Jorge Luis HerreraJorge Luis Herrera
Airside Experience at Signature AviationAirside Experience at Signature Aviation