Summary
Overview
Work History
Education
Skills
Timeline
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Jailan Williams

Summerville,SC

Summary

Dynamic Automotive Service Advisor with extensive experience in automotive service advisory roles and a proven ability to oversee logistics operations effectively. Expertise in leading teams to boost customer satisfaction, streamline service processes, and maintain seamless operational workflows. Recognized for a fresh approach and unwavering commitment to excellence, consistently delivering innovative solutions that enhance team success and professional growth. Strong analytical, communication, and interpersonal skills complement a business-oriented mindset, ensuring significant value is added to any organization.

Overview

4
4
years of professional experience

Work History

Automotive Service Advisor

A+ Auto Service
06.2025 - Current


  • Processed payments and invoices, ensuring accuracy in financial transactions and record-keeping.
  • Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Assisted technicians by accurately documenting service requests and maintaining workflow efficiency.
  • Increased sales of parts and accessories through knowledge of available products and persuasive upselling techniques.

Logistics Coordinator

Other Brother Entertainment
08.2024 - Current
  • In my role I have the task of facilitating communication between artists, clients and booking agents for public and private events.
  • I help establish an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
  • I continuously monitor performance metrics, identifying areas for improvement within the logistics process.
  • I enhance team communication with weekly meetings to discuss logistics challenges and solutions.
  • I track contracts and notify customers of status or potential delays.
  • I assist in the planning and execution of corporate events, resulting in successful networking opportunities for executives.

Executive Fellow

Charleston Symphony Orchestra
08.2021 - 06.2023
  • Completed a 24-month cross-departmental rotation to receive robust experience working closely in areas of marketing, advancement, operations, and more.
  • Developed professional relationships with donors/patrons of the organization. Work with the marketing department on promoting upcoming concerts.
  • Led scheduling for the Charleston Symphony In-School Program, organizing 91 performances for 12,856 students.
  • Assisted marketing and advancement teams in event promotion and donor relations.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Achieved company growth by implementing strategic marketing plans and business development initiatives.

Education

Bachelor of Arts - Arts And Entertainment Management, Music

College of Charleston
Charleston, SC
05-2021

Skills

  • Detail-oriented mindset
  • Time management expertise
  • Strong interpersonal skills
  • Strong problem solver
  • File organization
  • Information confidentiality
  • Professional and mature
  • Conflict resolution
  • Team building
  • Organizational skills
  • Proven problem-solving ability
  • Strong focus on customer satisfaction
  • Proficient in managing complex schedules
  • Building relationships

Timeline

Automotive Service Advisor

A+ Auto Service
06.2025 - Current

Logistics Coordinator

Other Brother Entertainment
08.2024 - Current

Executive Fellow

Charleston Symphony Orchestra
08.2021 - 06.2023

Bachelor of Arts - Arts And Entertainment Management, Music

College of Charleston