Jailan Williams
Summerville,SC
Summary
Dynamic Automotive Service Advisor with extensive experience in automotive service advisory roles and a proven ability to oversee logistics operations effectively. Expertise in leading teams to boost customer satisfaction, streamline service processes, and maintain seamless operational workflows. Recognized for a fresh approach and unwavering commitment to excellence, consistently delivering innovative solutions that enhance team success and professional growth. Strong analytical, communication, and interpersonal skills complement a business-oriented mindset, ensuring significant value is added to any organization.
Overview
4
4
years of professional experience
Work History
Automotive Service Advisor
A+ Auto Service
06.2025 - Current
- Processed payments and invoices, ensuring accuracy in financial transactions and record-keeping.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted technicians by accurately documenting service requests and maintaining workflow efficiency.
- Increased sales of parts and accessories through knowledge of available products and persuasive upselling techniques.
Logistics Coordinator
Other Brother Entertainment
08.2024 - Current
- In my role I have the task of facilitating communication between artists, clients and booking agents for public and private events.
- I help establish an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- I continuously monitor performance metrics, identifying areas for improvement within the logistics process.
- I enhance team communication with weekly meetings to discuss logistics challenges and solutions.
- I track contracts and notify customers of status or potential delays.
- I assist in the planning and execution of corporate events, resulting in successful networking opportunities for executives.
Executive Fellow
Charleston Symphony Orchestra
08.2021 - 06.2023
- Completed a 24-month cross-departmental rotation to receive robust experience working closely in areas of marketing, advancement, operations, and more.
- Developed professional relationships with donors/patrons of the organization. Work with the marketing department on promoting upcoming concerts.
- Led scheduling for the Charleston Symphony In-School Program, organizing 91 performances for 12,856 students.
- Assisted marketing and advancement teams in event promotion and donor relations.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
Education
Bachelor of Arts - Arts And Entertainment Management, Music
College of Charleston
Charleston, SC05-2021
Skills
- Detail-oriented mindset
- Time management expertise
- Strong interpersonal skills
- Strong problem solver
- File organization
- Information confidentiality
- Professional and mature
- Conflict resolution
- Team building
- Organizational skills
- Proven problem-solving ability
- Strong focus on customer satisfaction
- Proficient in managing complex schedules
- Building relationships
Timeline
Automotive Service Advisor
A+ Auto Service
06.2025 - Current
Logistics Coordinator
Other Brother Entertainment
08.2024 - Current
Executive Fellow
Charleston Symphony Orchestra
08.2021 - 06.2023
Bachelor of Arts - Arts And Entertainment Management, Music
College of Charleston